E-commerce & Retail Manager

CANAL+ Group; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

An international media company is seeking an enthusiastic E-commerce and Retail Manager in London. The successful candidate will manage online and physical retail operations, focusing on customer experience and data-driven decisions. Candidates should have 3-5 years of experience in e-commerce retail, with strong analytical skills and a customer-centric approach. This role involves leadership, strategic thinking, and operational excellence in a dynamic environment, making it essential to thrive in a fast-paced industry.

Qualifications

• 3 to 5 years experience in e-commerce retail, preferably in the IP industry.
• Excellent analytical skills and proficiency with CRM software.
• Knowledge of UX / UI principles affecting online sales.

Responsibilities

• Lead cross-functional teams to enhance retail operations.
• Analyze sales data and monitor customer behavior.
• Implement customer service standards across channels.

Skills

E-commerce Expertise

Leadership

Customer Experience Focus

Analytical Skills

Operational Excellence

Digital Marketing Understanding

Organizational Skills

Tools

Excel

Google Analytics

Retail POS Systems

E-commerce CMS

Job description

Studiocanal Kids & Family is a full-service international IP development agency and consultancy offering strategic worldwide brand development, licensing and retail expertise. Studiocanal Kids & Family is also part of the Studiocanal group,its most famous IP being Paddington Bear.

Marketreach is the B2C branch of Studiocanal Kids & Family - we currently run a store at Paddington station, open 7 days a week from 8am to 8pm, another one located at the Savoy for the Musical and a Paddington online shop

We have a friendly close-knit team operating within a family of European media companies, offering the flexibility of a small company whilst being supported by a larger group (Canal+ Group).

We are seeking an enthusiastic, data driven and results-oriented E-commerce and Retail manager based in London be part of the the retail division. Reporting to the VP Retail, you will be responsible for

Key missions & Skills

• Retail & E-Commerce Expertise
• Strong understanding of omnichannel retail operations, including both physical store and online store management.
• Experience with e-commerce platforms (e.g., Amazon or other pure players)
• Knowledge of digital merchandising, product lifecycle online, and customer journey optimization.

2. Leadership & Collaboration

• Proven ability to lead cross-functional teams, including store staff and digital teams.
• Strong interpersonal skills to collaborate with marketing, IT, logistics, and HR.
• Experience in recruiting, training, and developing team members.

3. Customer-Centric Approach

• Strong focus on customer experience, both in-store and online.
• Ability to implement and monitor customer service standards across channels.
• Understanding of UX / UI principles for e-commerce platforms.

4. Analytical & Strategic Thinking

• Ability to analyze sales data, KPIs, and customer behavior to inform decisions.
• Tracking consumer journey and optimize conversion
• Proficiency in forecasting, inventory planning, and demand analysis.
• Strategic mindset to align retail and e-commerce goals with broader business objectives.

5. Operational Excellence

• Experience in process optimization, logistics coordination, and supply chain management.
• Familiarity with loss prevention strategies and compliance procedures.
• Ability to manage day-to-day operations efficiently, including reporting and audits.

6. Digital Marketing & Sales

• Understanding of digital marketing channels (SEO, SEM, email, social media, CRM).

  7. Technical & Tools Proficiency

  • Comfortable using retail POS systems, ERP tools, and e-commerce CMS.
  • Proficiency in Excel, Google Analytics, and reporting dashboards.
  • Knowledge of compliance tools and documentation (e.g., RAMS, compliance reports).

  8. Organizational & Time Management

  • Strong organizational skills to manage multiple responsibilities and outlets simultaneously.
  • Ability to prioritize tasks, meet deadlines, and adapt to changing business needs.

  Key qualifications

  • 3 to 5 years experience in e-commerce retail, preferably in the IP industry, or an entertainment group.
  • Solid commercial and retail acumen & vision
  • Strong interest in the brand.
  • Experience with inventory management and supply chain management
  • Proficient in web analytics tools (e.g., Google Analytics) and e-commerce tracking tools.
  • Excellent analytical skills and proficiency with CRM software and MS Excel.
  • Knowledge of UX / UI principles and how they impact online sales.
  • Strong problem-solving skills and ability to adapt to a fast-paced, evolving industry.
  • Strong interpersonal and communication skills, able to build trusted relationships at all levels.
  • Transparency, open-minded and team player