E-Commerce Executive

The Big Phone Store; Wolverhampton; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading electronics retailer in Wolverhampton seeks a motivated Ecommerce Executive to support online operations. Responsibilities include maintaining product information, responding to customer inquiries, and assisting with administrative tasks. Ideal candidates are detail-oriented, willing to learn, and possess strong communication skills. This full-time role offers a hybrid working model and a variety of employee benefits, promoting career growth and sustainability.

Benefits

Staff discounts

Private pension scheme

Up to 28 days paid holiday

Free onsite parking

Qualifications

• No prior experience required; strong willingness to learn.
• Detail-oriented, adaptable and eager to grow in a fast-paced environment.
• Hardworking and dedicated individual.

Responsibilities

• Ensure product descriptions are accurate, engaging, and up to date.
• Maintain product catalogues, including pricing and inventory updates.
• Respond to customer inquiries via email, chat, or phone.

Skills

Adaptability

Attention to detail

Strong communication skills

Willingness to learn

Job description

Overview

We seek a motivated and dedicated individual to join our team as an Ecommerce Executive. In this role, you will support the daily operations of our online retail business, ensuring smooth functionality across various digital platforms.

Responsibilities

• Ensure product descriptions are accurate, engaging, and up to date.
• Maintain product catalogues, including pricing, images, and inventory updates.
• Respond to customer inquiries via email, chat, or phone.
• Assist customers with orders, payments, returns, and shipping queries.
• Provide helpful product recommendations and support.
• Assist with general administrative tasks related to e-commerce.
• Maintain accurate records and documentation.

Qualifications

• No prior experience required—strong willingness to learn, proactive approach, and interest in technology.
• Detail-oriented, adaptable, and eager to grow in a fast-paced environment.
• Hardworking and dedicated.
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively.
• Adaptable and comfortable in a dynamic work environment.
• Detail-oriented with strong organisational skills and the ability to enhance product descriptions and listings clearly and engagingly.
• Strong attention to detail and organisational skills.
• We offer internships for those with little to no experience who can demonstrate enthusiasm and a desire to learn.

Why Us / Benefits

• High-performance culture; we don\'t do coasting or mediocrity.
• Diverse & Inclusive team; your background doesn\'t matter, your talent does.
• Real Impact; every role here keeps quality electronics out of landfills.
• Sustainability focused; we innovate and take action.
• Career growth; promotions based on impact, not tenure.
• Hybrid working available.
• Permanent role.
• Industry sector – Recession Proof.
• Staff discounts.
• Private pension scheme.
• Days out and other social events.
• Free onsite parking.
• Equal opportunities employer, fully committed to diversity, equality and inclusion since 1999.
• Birthdays off and paid for without having to use entitlement after year 2.
• Up to 28 days paid holiday.
• One extra day holiday rewarded for every year of service from year 2.
• Salary sacrifice schemes.