E-Commerce Executive

Pets Corner UK; Crawley; On-site; GBP 100,000 - 125,000; Full time

Job summary

A family-run pet food retailer in Crawley is seeking a proactive E-Commerce Customer Service representative to support online store operations. You will handle customer enquiries, manage product listings, and collaborate with various teams to enhance the shopping experience. Ideal candidates will have a professional communication style, e-commerce experience, and creativity in photography. Benefit from a generous staff discount, training opportunities, and a supportive work environment.

Benefits

35% staff discount on accessories

25% staff discount on food

Continuous and extensive training and development

Qualifications

• Professional and courteous email and telephone manner is essential.
• Previous experience in customer service or similar E-Commerce role.
• Excellent time management to meet diverse deadlines.

Responsibilities

• Act as the first point of contact for online customer enquiries.
• Manage and resolve customer enquiries and complaints.
• Create and upload new product listings to E-Commerce platforms.

Skills

Professional email and telephone manner

Customer service experience

Excellent time management

Attention to detail

Studio photography skills

Job description

We are an award-winning family run business and the ‘Home of Natural Pet Food’ where you are a name, not a number. We continue to grow and now have over 150 stores around the country.

Within this diverse opportunity, you will also demonstrate an attention to detail and creativity by supporting our Ecommerce team with new product listings, catalogue management and in house photography for the ultimate customer shopping experience.

Key responsibilities

• Act as the first point of contact for customer enquiries for our online stores and deliver a professional and exceptional level of customer service through email and telephone.
• Take ownership of customer enquiries & complaints to follow problems through to resolution accurately and efficiently.
• Work closely with internal departments and couriers regarding our delivery services, product availability and ensure that customers are proactively updated where required.
• Remain up to date with the latest product & nutrition knowledge to provide informed recommendations and advice to customers confidently and at an expert level.
• Manage our social media channel’s engagement by responding to comments and private messages.
• Follow processes and keep customer service reporting data up to date.
• Monitor and engage with customer reviews on our public facing platforms and follow through to resolution and act on their feedback where appropriate.
• Create, edit, and upload new product listings to our E-Commerce websites and apps including managing our Deliveroo catalogue
• Write clear, engaging, and SEO-optimised product titles and descriptions using your expert product & nutrition knowledge
• Ensure accurate pricing, stock levels, and categories
• Upload and organise product images to meet quality and brand standards
• Regularly audit listings for accuracy, completeness, and performance
• Collaborate with marketing and design teams to support promotions, new product launches, and seasonal updates.

Skills

• A professional and courteous email and telephone manner is essential
• Previous experience in customer service or similar E-Commerce role
• Excellent time management and organisation to ensure deadlines are met within a diverse role
• An eye for detail to ensure proficient data entry, visual creativity and optimal functionality
• Studio photography skills are beneficial for internal photography

Benefits

• 35% staff discount on accessories, 25% on food, 20% in Dogwood Salons
• Continuous and extensive training and development
• Tools and support to help manage mental, physical and emotional wellbeing.

Your working hours would be office based, 9am-6pm Monday – Friday.

If you’re eager to get stuck in, want to enhance your career and make a real difference, discover your spot at Pets Corner and submit your application today.

Applications close on the 5th January 2026.