E-commerce Assistant - Fixed Term

PPG; Batley; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading global brand in coatings is seeking an E-commerce Assistant for a 9-month maternity cover. The role involves managing online customer queries, supporting digital merchandising, and providing administrative assistance. Candidates should have experience in online customer service and strong administrative skills, with a foundational knowledge of Excel. This position offers flexible hybrid working arrangements with a focus on gaining valuable experience in digital commerce.

Benefits

Flexible hybrid working

Opportunity to work with a global brand

Exposure to digital commerce and retail operations

Qualifications

• Prior experience in online customer service is essential.
• Strong administrative skills with attention to detail are required.
• Basic knowledge of Excel for data entry and formatting.

Responsibilities

• Manage customer queries from online platforms.
• Coordinate customer returns with the warehouse team.
• Raise credits and collections in SAP as required.
• Monitor chargebacks and circulate updates.
• Assist with digital merchandising by uploading assets.

Skills

Online customer service experience

Strong administrative skills

Basic Excel knowledge

Education

GCSEs (or equivalent) in English and Maths

Tools

SAP

Job description

E-commerce Assistant (Maternity Cover)

PPG Head Office, Birstall
Working Hours: Monday to Thursday: 9am – 5pm, Friday: 9am – 4pm

About the Role

We’re looking for a proactive and organised E-commerce Assistant to join our Retail E-commerce team at PPG Architectural Coatings on a 9-month fixed-term basis to cover maternity leave. This is a great opportunity to gain valuable experience in a fast-paced digital environment, supporting key operational tasks across our online retail platforms.

What We Offer

• Flexible Hybrid working - 3 days in office and 2 Work from home
• Opportunity to work with a leading global brand in coatings and specialty materials
• Exposure to key areas of digital commerce and retail operations

Key Responsibilities

• Provide high-quality customer service by managing queries from online platforms.
• Coordinate with the warehouse team to manage customer returns.
• Raise credits and collections in SAP as required.
• Support daily performance communications across accounts.
• Take accurate and timely meeting minutes.
• Monitor chargebacks and circulate relevant updates to the wider team.
• Assist with digital merchandising, including uploading assets and copy to e-commerce platforms.
• Provide general administrative support to the Retail E-commerce team.

Essential Skills & Experience:

• Previous experience in online customer service.
• Strong administrative skills with attention to detail.
• Basic Excel knowledge (e.g., data entry, sorting/filtering, formatting).

Desirable:

• Experience with digital shelf management or e-commerce platforms.
• Familiarity with SAP systems.

Qualifications:

• Minimum of GCSEs (or equivalent) in English and Maths.

If this role sounds of interest please reach out and apply! We look forward to receiving your application!

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.