Duty Worker (LGBTQ+ Specialist Services)

G-NIUS; City Of London; Hybrid; GBP 29,000 - 33,000; Full time

Job summary

An LGBTQ+ support organization is seeking a Duty Worker to provide crisis intervention and management for referrals, focusing on domestic abuse and support for Trans and Non-Binary individuals. The role requires strong triage skills and a commitment to inclusive practice, with full-time hours in a remote/hybrid setting.

Qualifications

• Demonstrable experience in triage or crisis intervention.
• Ability to manage a busy workload with competing priorities.
• Familiarity with LGBTQ+-inclusive environments.

Responsibilities

• Triage and manage incoming referrals.
• Deliver immediate safety planning and short-term support.
• Refer clients to external services.

Skills

Crisis intervention

Triage management

Strong communication skills

Understanding safeguarding procedures

Job description

Duty Worker (LGBTQ+ Specialist Services)

Contract: 3 months, full-time

Location: Remote/hybrid with some office presence in London

Salary: £29,000 – £32,500 per annum

Please note:This post is only available to applicants from the LGBTQ+ community, as permitted under the Equality Act 2010 as a Genuine Occupational Requirement.

We are seeking a Duty Worker to join our specialist LGBTQ+ services team on a three-month, full-time basis. This temporary role is designed to provide crisis intervention, triage, and referral management across all specialisms, with a focus on Domestic Abuse (DA) and Trans and Non-Binary (TNBI) support.

This is a dynamic and fast-paced role requiring sound judgement, strong risk management, and the ability to prioritise effectively while supporting individuals at high risk of harm.

Responsibilities

• Triage and manage incoming referrals, ensuring timely allocation to appropriate service queues and advocates.
• Act as the first point of contact for new referrals, providing short-term crisis intervention and initial needs and risk assessments.
• Deliver immediate safety planning and short-term support, including information and advocacy on housing, welfare, health, and legal options.
• Monitor and manage a high-volume triage caseload, ensuring urgent referrals and safeguarding concerns are prioritised appropriately.
• Refer and signpost clients to external services, including MARAC, social services, and specialist agencies.
• Collaborate effectively with a multidisciplinary team in a high-pressure environment.
• Support, where required, across additional areas such as hate crime and sexual violence.

Essential Skills and Experience

• Demonstrable experience in triage, crisis intervention, or frontline support work, ideally with survivors of domestic abuse or other forms of gender-based violence.
• Understanding of safeguarding procedures, risk assessments, and safety planning.
• Ability to manage a busy workload with competing priorities and urgent response needs.
• Strong communication skills and the ability to respond sensitively to a wide range of individuals.
• Knowledge of housing, health, legal, and welfare systems, and an understanding of referral processes to statutory and non-statutory agencies.
• Familiarity with working alongside social services and other safeguarding bodies.
• Competence in working within a multi-agency, LGBTQ+-inclusive environment.

This is a key frontline position within a responsive and inclusive service that supports LGBTQ+ survivors of abuse. The role is ideal for someone with strong triage and crisis support skills, who thrives in a fast-paced environment and is committed to inclusive, person-centred practice.

If this is something of interest to you, apply today!