Duty Supervisor

Charnwood Borough Council; Loughborough; On-site; GBP 60,000 - 80,000; Part time

Job summary

A local government council in Loughborough is seeking a reliable Duty Supervisor to support the operation of a busy town hall. The role involves supervising staff during performances and events, ensuring safety, and maintaining high customer service standards. Regular evening and weekend work are required. Applicants should have strong communication, organisational skills and ability to make decisions under pressure. This position is part-time with minimum 4 hours per month.

Qualifications

• Proactive individual with excellent communication and organisational skills.
• Comfortable making decisions in a live event environment.
• Experience supervising staff in demanding situations.

Responsibilities

• Act as Duty Supervisor during events, performances, and hires.
• Supervise front-of-house staff, ushers, and bar teams.
• Ensure safety and comfort of customers and staff.
• Implement health & safety procedures, including emergency responses.
• Liaise with event organisers, artists, and technical staff.
• Handle customer enquiries and incidents professionally.

Skills

Excellent communication skills

Organisational skills

Confidence

Ability to remain calm under pressure

Motivational skills

Job description

Working Hours: Part-time minimum 4 hrs per month, variable hours.

Loughborough Town Hall is looking to recruit a Duty Supervisor to join our team.

Loughborough Town Hall is an award‑winning, receiving house Theatre, Art gallery and venue, set in the heart of Charnwood in Leicestershire and welcoming over 100,000 people per year.

Hosting over 250 performances and events per year, including an award‑winning annual pantomime, Loughborough Town Hall hosts a varied programme attracting nationally acclaimed acts and productions across the world of drama, musical theatre, comedy, live music and beyond.

We are seeking an enthusiastic and reliable Duty Supervisor to support the day‑to‑day operation of Loughborough Town Hall. The successful candidate will play a key role in ensuring the smooth delivery of events, maintaining high standards of customer service, and overseeing front‑of‑house operations during performances and events.

Key Responsibilities

• Act as Duty Supervisor during events, performances, and hires
• Supervise front‑of‑house staff, ushers and bar teams
• Ensure the safety and comfort of customers, artists, and staff
• Implement and monitor health & safety procedures, including emergency responses
• Liaise with event organisers, visiting companies, and technical staff
• Handle customer enquiries, feedback, and any incidents professionally
• Carry out opening and closing procedures and ensure the venue is presented to a high standard

The nature of the work will involve the jobholder carrying work outside of normal working hours, with regular evening and weekend availability required.

About You

You will be a confident and proactive individual with excellent communication and organisational skills. You will remain calm under pressure and be comfortable making decisions in a live event environment. You will have strong communication skills and the ability to motivate others around you in upholding the venue’s customer service and delivery standards.

For any questions regarding the role, please contact Sophie Tinsley – Front of House Manager via [e-mail]

We areaDisability ConfidentEmployerand proud signatories of the Armed Forces Covenant's Employer Recognition Gold Award.

We prioritise the well‑beingand engagement ofour employees throughinternal groups such as theStaffForum, Health and Wellbeing Group and Equality Working Group.

Find out more about this role and who we are by visiting www.charnwood.gov.uk/jobs

About the Council

Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people.

We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets.

Our services are built on our values: Pride in Charnwood; Customer Focused and Working Together

About Charnwood

We are proud of our borough, and it isa great placeto live, work visit and invest in. Charnwood boasts breath‑taking landscapes which are great to explore.

At the heart of Charnwood is Loughborough, home to a world class university, historic markets, and the only major bell foundry in the UK.It is a diverse community thanks to its student population and cultures from around the world.

No agencies please.