Duty Operations Manager- Sports, Leisure, Fitness

Leisure People; Elmbridge; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading leisure operator is seeking a Duty Operations Manager for their busy sports and fitness facility in Walton-on-Thames. The role involves shift management, ensuring a safe environment, and delivering exceptional customer service. Ideal candidates will have experience in a high-volume leisure business and possess strong leadership skills. Competitive salary up to £33,000 plus benefits, including free membership and professional development opportunities.

Benefits

Free membership for you and your family

Discounts on activities

Contributory pension

Free parking

Paid training for qualifications

Qualifications

• Passion for the sports, health, and fitness industry.
• Experience in a high-volume sports, leisure, entertainment or hospitality business.
• Flexibility to work various shifts.

Responsibilities

• Take ownership of operating the busy centre on a shift basis.
• Ensure the centre is clean, safe and in good working order.
• Deliver a fantastic customer experience.

Skills

Customer focused

Operational shift management

Leadership experience

Education

National Pool Lifeguard Qualification

First Aid at Work

Job description

Duty Operations Manager - Sports, fitness leisure - Up to £33,000 + bonus+ benefits + development

Walton-on-Thames, Elmbridge Surrey

We are looking for ambitious, energizing and customer centric Duty Operations Manager to support with running one of the busiest and most impressive sports, swimming, Fitness and leisure facilities in the Southeast, working for an award-winning operator renowned for developing and advancing their team members.

Benefits include free membership for you and your family, big discounts on activities, contributory pension, free parking, company events, 28-days holiday (including bank holidays) and most importantly continued investment into your professional development and future growth within the business. It is a fun, varied and rewarding place to work too!

Responsibilities

• Take ownership for operating the busy centre on a shift basis.

• Ensure the centre is always clean, safe and in good working order.

• Pick up departmental and team responsibilities as part of your development.

• Deliver a fantastic customer experience to each and every user.

• Upsell the facilities and services at every opportunity.

• Support all the departments with making the centre a success.

About you / Qualifications

• A passion for the sports, health and fitness industry.

• Ownership mentality, can-do attitude, extremely customer focused.

• Operational shift management and key holder experience within similar high-volume sports, leisure, entertainment, fitness, hospitality or retail business.

• Supervisory/people leadership experience possibly as a Team Leader, Shift Manager, Assistant Manager, Duty Manager, Deputy Manager, Operations Manager, Leisure Club Manager, Customer Trading Manager or Store Manager.

• The capacity to complete your National Pool Lifeguard Qualification (you must be able to swim) Pool plant Operators certificate and First Aid at Work if you do not already hold them (paid by the company).

• The flexibility to work a mixture of early, middle and late shifts during the week and working two from three weekends.

• Have your own transport or already live close to Walton-on-Thames.

For more information, please click apply and we will be in touch promptly if you have the right level of experience. Interviews are available immediately.