Duty Officer - Full Time - Guildford Spectrum

Freedom Leisure; Guildford; On-site; GBP 22,000 - 27,000; Full time

Job summary

A charitable leisure trust in Guildford is seeking a Duty Officer to manage the leisure centre and lead a team of lifeguards. The role requires excellent communication skills, passion for the industry, and the ability to manage day-to-day operations. Benefits include staff discounts, holiday increments, and career progression opportunities. Salary is up to £26,090 per annum.

Benefits

My Staff Shop discount scheme

Discounted Staff membership

Incremental holidays

Employee Assistance Programme

Company pension

Various insurance and saving schemes

Financial advice

Cycle-to-work scheme

Qualifications

• Passion and drive for the industry.
• Ability to keep calm under pressure.
• Experience in duty management or similar role.

Responsibilities

• Manage the day-to-day running of the leisure centre.
• Lead and develop a team of lifeguards.
• Ensure performance is optimized and work is carried out to the highest standard.

Skills

Excellent communication skills

Experience in a leisure environment

Problem solving

Customer service

Staff management

Ability to work flexibly

Ability to think on feet

Education

RLSS National Pool Lifeguard Qualification

Job description

Join the Energy at Freedom Leisure – Do Good Feel Good!

At Freedom Leisure, we’re all about positive vibes, great people, and makinga real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it’s our people who make the difference.

As one of the UK’s leading charitable leisure trusts, we’re proud of our mission of Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone - because everyone deserves to feel good. We’re all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired.

If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us. You don’t need to be an expert to get started - we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good.

We’re proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together.

We are looking for a Duty Officer, to join our friendly and professional team. Working with the Duty Managers and General Manager, ensuring performance potential is optimised and all work is carried out to the highest standard and leading the team of Lifeguards at the busy leisure pool.

You will be responsible as a Duty Officer for the day to day running of the leisure centre to the highest standard and will be offered the full opportunity to develop all the skills required for a Duty Manager. We are looking for someone who has excellent communication skills, and ideally has experience of working in a leisure environment, but more importantly, someone who has passion and drive, and is able to think on their feet, keep calm under pressure and able to deal with people from all walks of life. We want our employees and customer to have the best experience possible, so if you are looking to progress your career, then we want to hear from you.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

Hours: 40 hours per week, Monday - Sunday (rota basis)

• RLSS National Pool Lifeguard Qualification
• To actively manage and develop and motivate a team of operational staff
• To be responsible for the day to day duty management and running of the leisure centre to the highest standard
• To contribute to and understand the business and budgetary performance of the centre
• To be a proactive member of the leisure centre team
• A passion for the industry demonstrated through continuous professional development
• Experience of problem solving, customer service and staff management
• Experience working in a Duty Management or similar role
• To be able to work flexibly with a level of autonomy and decision making confidence
• Able to think on your feet and respond to variable demands.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

• My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
• Discounted Staff membership (including family members)
• Incremental holidays
• Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
• Company pension
• Various insurance and saving schemes
• Financial advice
• Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only)
• All this as well as fully funded training and career progression opportunities in a team working environment

Closing date: 15th October 2025

Salary: up to £26,090 per annum