Duty Manager - Robroyston

Iceland Foods; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading grocery retailer in Glasgow is seeking a passionate Duty Manager to enhance the store's operations. This role involves maximizing profits, ensuring product availability, and developing team capabilities. Ideal candidates will have experience in retail management or similar, excellent communication skills, and a proactive approach to customer service. The company offers perks such as a store discount, holiday entitlement, and clear career progression opportunities in a supportive environment.

Benefits

15% store discount

28 days holiday including Bank Holidays

Career development opportunities

Healthcare plan option

Qualifications

• Experience in a retail management or supervisory role ideal but not essential.
• Ability to communicate effectively with every colleague.
• Strong planning and organisation skills.

Responsibilities

• Maximise profit and ensure great product availability.
• Engage and develop the team while maintaining high service levels.
• Conduct cash handling and implement security processes.

Skills

Retail management experience

Effective communication

Planning and organisation

Providing feedback

Hands-on leadership

Job description

Duty Manager - Robroyston

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business.

As Duty Manager you will work as a Retail Assistant and receive a 2 per hour supplement for the time that you manage shifts.

Key responsibilities

• Maximise profit
• Have a clear focus on delivering great availability for your customers.
• Play an active role in your store to "sell a 1 & save a 1" to help drive sales.
• Deliver on all agreed actions set for by your line manager.
• Engage, develop & retain great people
• Proactively support and work with the Talking Shop Rep in your store.
• Support team engagement in your store.
• Play a part in creating an inclusive culture where everyone can be their best.
• Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
• Doing the right processes and doing them right
• Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
• A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
• Follow and implement all cash handling and security policies & processes.
• Play your part in providing the best digital service through implementing all "One Best Way" processes.

Leadership

• Love your customers by being approachable.
• Look after our own by being respectful.
• Work together by being enthusiastic.
• Hate waste by taking action.
• Care about the business and our people by being considerate.

Required skills & experience

• Experience in a retail management or supervisory role ideal but not essential.
• Communicates effectively with every colleague to deliver store tasks first time, every time.
• Plans and organises the shift, using every member of the team.
• Provides balanced feedback when needed to improve the performance of every colleague.
• Sets the pace of the team, when on shift, by being hands on to deliver a great store.

What We Offer

• 15% discount in all Iceland and The Food Warehouse stores.
• 28 days holiday (including Bank Holidays).
• Christmas vouchers - increasing with length of service.
• Refer a Friend scheme.
• Christmas saving schemes.
• Long service awards.
• Option to join a healthcare plan.
• Grocery Aid for free and confidential financial, emotional and practical support.
• Clear career pathways with opportunities for development and progression.
• A supportive and inclusive work environment.

Apply now to join the team and start your Iceland story!