Duty Manager

Freedom Leisure; Bridgwater; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading charitable leisure trust in Bridgwater is seeking a Duty Manager to oversee operations at their Leisure Centre. This busy and varied role offers responsibility for a motivated staff team, ensuring excellent customer experiences. Candidates should have problem-solving skills, prior management experience, and a passion for the leisure industry. The organization provides comprehensive training, benefits including discounts on leisure activities, and opportunities for career progression. Salary is up to £21,468 per annum.

Benefits

Discounted Staff membership

Incremental holidays

Employee Assistance Programme

Company pension

Fully funded training opportunities

Qualifications

• Experience in a Duty Management or similar role is essential.
• Ability to think on your feet and respond to variable demands.
• RLSS National pool qualification is desirable but training can be provided.

Responsibilities

• Actively manage and develop a team of operational staff.
• Ensure the highest standard of leisure centre operation.
• Contribute to budgetary performance and develop service quality.

Skills

Problem solving

Customer service

Staff management

Education

2 years prior experience in a similar role

Job description

Join the Energy at Freedom Leisure – Do Good Feel Good!

At Freedom Leisure, we’re all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it’s our people who make the difference.

As one of the UK’s leading charitable leisure trusts, we’re proud of our mission of Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone - because everyone deserves to feel good. We’re all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired.

If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us. You don’t need to be an expert to get started - we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good.

We’re proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together.

Our Centre Management Team help to provide the services and activities that have a hugely positive impact in our local communities. To achieve this we are recruiting a Duty Manager to work at our Leisure Centre. As an integral part of the site team your work will support the delivery a huge variety of services and ensure our customers receive an excellent experience at our centre.

The role will be busy and varied, no two days will be the same. You will have a good level of autonomy and we’ll be interested in your ideas and suggestions. You will be involved in managing a motivated staff team, organising events and activities, helping customers, making plans for the centre and contributing to genuinely improving peoples’ lives through leisure.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

Hours: 30.5 hours per week, Monday - Sunday (Rota basis)

• To actively manage and develop and motivate a team of operational staff
• To be responsible for the day to day duty management and running of the leisure centre to the highest standard
• To contribute to and understand the business and budgetary performance of the centre
• To be a proactive member of the leisure centre team
• A passion for the industry demonstrated through continuous professional development
• Experience of problem solving, customer service and staff management
• 2 years prior experience working in a Duty Management or similar role

• To be able to work flexibly with a level of autonomy and decision making confidence
• Able to think on your feet and respond to variable demands
• RLSS Nation pool qualification, desirable as training an be provided
• Enhanced DBS check

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

• My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
• Discounted Staff membership (including family members)
• Incremental holidays
• Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
• Company pension
• Various insurance and saving schemes
• Financial advice
• Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings)
• All this as well as fully funded training and career progression opportunities in a team working environment

Closing date: 23rd January 2026

Salary: up to £21,468 per annum