Duty Manager - Full time

FAIRMONT; Bath; On-site; GBP 60,000 - 80,000; Full time

Job summary

A renowned hospitality company in Bath seeks a Duty Manager to oversee daily operations and ensure exceptional guest experiences. In this role, you will act on behalf of the General Manager and be responsible for various areas including Food and Beverage, sales, and guest satisfaction. The ideal candidate will be a strong leader capable of handling complex situations under pressure, fostering team development, and maintaining high standards of service. Flexibility in work hours is essential, with duties spanning all days of the week.

Qualifications

• Strong leadership skills to manage the team effectively.
• Ability to work under pressure and handle complex guest situations.
• Familiarity with health and safety protocols.

Responsibilities

• Act on behalf of the General Manager during their absence.
• Oversee all operations including Food and Beverage and Guest Experience.
• Ensure a consistently high-quality guest experience.

Skills

Opera Cloud

Leadership

Able to handle complex situations and guest queries

Working under pressure

Dealing with complaints

Managing delayed flights

Assisting other departments as needed

H&S awareness

Fire Marshall and First Aid will be an advantage

Job description

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Duty Manager

The Duty Manager reports directly to the General Manager and acts on their behalf in their absence. He/she is responsible for the entire operation including Food and Beverage, Rooms, Guest Experience and Sales and Marketing. Your role is to enforce standards and to guarantee a consistently high quality guest experience. Coordinates all aspects of the operation to ensure that each outlet functions at an optimal level in key areas including service, revenue generation and cost management. Creates a culture which is service focused, positive and driven to succeed, open to change and creative in approach. Fosters the talent within the department to ensure that all reporting HODs and Talents are effective in their current roles and developed to the next level.

Carry out Duty Management shifts accordingly DM ROTA and business needs.

Additional Information

• 40 Hours per week.
• Shift Times: Early shifts & Late Shifts
• Flexibility: Monday - Sunday
• Salary: To be confirmed

Skills

• Opera Cloud
• Leadership
• Able to handle complex situations and guest queries
• Working under pressure
• Dealing with complaints
• Managing delayed flights
• Assisting other departments as needed
• H&S awareness
• Fire Marshall and First Aid will be an advantage