Duty Manager - Full time

21c Museum Hotels; Bath; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent hospitality group in Bath is seeking a Duty Manager to oversee operations in the absence of the General Manager. Responsibilities include maintaining high standards in all areas such as Food and Beverage, Rooms, Guest Experience, and Sales. The ideal candidate should excel in leadership, handle complex situations effectively, and demonstrate excellent problem-solving skills under pressure. This is a full-time position requiring flexibility throughout the week.

Responsibilities

• Report directly to the General Manager and act on their behalf in their absence.
• Responsible for the entire operation including Food and Beverage, Rooms, Guest Experience, and Sales and Marketing.
• Enforce standards to guarantee a consistently high quality guest experience.
• Coordinate operations to ensure all outlets function optimally in service and revenue generation.

Skills

Opera Cloud

Leadership

Able to handle complex situations and guest queries

Working under pressure

Dealing with complaints

Managing delayed flights

Assisting other departments as needed

H&S awareness

Fire Marshall and First Aid will be an advantage

Job description

Company Description

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Job Description

Duty Manager

The Duty Manager reports directly to the General Manager and acts on their behalf in their absence. He/she is responsible for the entire operation including Food and Beverage, Rooms, Guest Experience and Sales and Marketing. Your role is to enforce standards and to guarantee a consistently high quality guest experience. Coordinates all aspects of the operation to ensure that each outlet functions at an optimal level in key areas including service, revenue generation and cost management. Creates a culture which is service focused, positive and driven to succeed, open to change and creative in approach. Fosters the talent within the department to ensure that all reporting HODs and Talents are effective in their current roles and developed to the next level.

Carry out Duty Management shifts accordingly DM ROTA and business needs.

Additional Information

• 40 Hours per week.
• Shift Times: Early shifts & Late Shifts
• Flexibility: Monday - Sunday
• Salary: To be confirmed

Skills

• Opera Cloud
• Leadership
• Able to handle complex situations and guest queries
• Working under pressure
• Dealing with complaints
• Managing delayed flights
• Assisting other departments as needed
• H&S awareness
• Fire Marshall and First Aid will be an advantage