Duty Manager – Elevate Guest Experience & Team Leadership

Premier Inn; Welwyn Garden City; On-site; GBP 60,000 - 80,000; Full time

Job summary

A renowned hotel chain in Welwyn Garden City is seeking a Duty Manager to lead a team dedicated to providing a safe and welcoming environment for guests. This role emphasizes the importance of leadership experience, customer service, and organizational skills to ensure operational excellence. Applicants should be ready to engage with both staff and guests to deliver exceptional experiences and uphold the company's high standards. The position offers competitive pay and a structured path for career growth within the hospitality sector.

Benefits

Training and support

Whitbread Benefits Card

Pension and saving schemes

Various discounts on services

Qualifications

• Proven leadership skills in a retail or management role.
• Experience delivering outstanding customer experiences.
• Ability to inspire and motivate a team.

Responsibilities

• Lead a team ensuring a welcoming and safe hotel experience.
• Manage health & safety standards for guests and staff.
• Provide ongoing training and support to team members.

Skills

Leadership experience

Excellent communication

Organisational skills

Customer service

Job description

A renowned hotel chain in Welwyn Garden City is seeking a Duty Manager to lead a team dedicated to providing a safe and welcoming environment for guests. This role emphasizes the importance of leadership experience, customer service, and organizational skills to ensure operational excellence. Applicants should be ready to engage with both staff and guests to deliver exceptional experiences and uphold the company's high standards. The position offers competitive pay and a structured path for career growth within the hospitality sector.