Duty Manager - Belfast

Smyths Toys; Belfast; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in Belfast is seeking a Duty Manager to oversee store operations, exceed sales targets, and ensure customer service excellence. The ideal candidate should have a strong retail management background, exemplary leadership skills, and be highly motivated. This role offers a competitive salary starting at £31,000 plus benefits including annual leave, pension scheme, and in-store discounts.

Benefits

33 Days Annual Leave

Defined Contribution Pension Scheme

Life Assurance Cover

Employee Assistance Programme

In-store discount

Company Maternity and Paternity Payments

Special Life-Event Gifts

Length of Service Awards

Qualifications

• Proven track record as a Retail Manager in a fast-paced retail environment.
• Highly motivated, ambitious, and a self-starter with a can-do attitude.

Responsibilities

• Deliver and exceed sales targets in store.
• Deal with customer queries promptly and effectively.
• Ensure staffing levels match business needs.

Skills

Retail Management Experience

Operational Skills

Leadership Skills

Interpersonal Skills

Communication Skills

Customer Service Orientation

Microsoft Office

Job description

Smyths Toys - About the Role

We are looking to recruit a Duty Manager for our store in Belfast. Are you our next superhero and looking to progress your retail management career? If so, we would like to hear from you. Join us during this exciting time of business growth.

Salary:

£31,000+ depending on experience

Responsibilities

1. Sales: Deliver, maximise and exceed sales targets in store. Maintain availability of all products on the Shop Floor. Ensure the team’s familiarity with all products across all departments. Ensure customer purchases are carried out in accordance with Company guidelines.
2. Customer Service: Deal with all customer queries promptly and effectively. Achieve and maintain company standards on housekeeping, floor presentation, and space planning. Participate in weekly stock takes, identify and report abnormal counts to the Store Manager.
3. Staffing/Operations: Ensure staffing levels match business needs or in-store events. Prepare, monitor, and act on daily task boards. Drive the team’s knowledge of Top Sellers and Department Stock Loss. Assist the Store Manager with staffing issues, training, and performance reviews. Conduct cash handling, security, and daily spot checks on tills. Adhere to company cash/stock handling procedures. Responsible for opening and closing the store.

The Ideal Candidate

• Proven track record as a Retail Manager in a fast-paced retail environment.
• Operational, leadership, planning, organisational, interpersonal, and communication skills.
• Target driven and customer service oriented.
• Highly motivated, ambitious, and a self-starter with a can-do attitude.
• Excellent Microsoft Office skills.

Benefits

An attractive salary and bonus package, including:

• 33 Days Annual Leave (including public holidays)
• Defined Contribution Pension Scheme
• Life Assurance Cover
• Employee Assistance Programme
• In-store discount
• Company Maternity and Paternity Payments
• Special Life-Event Gifts
• Length of Service Awards