Duty Manager (27 hours contract)

Heron Foods; Newcastle upon Tyne; On-site; GBP 24,000 - 30,000; Full time

Job summary

A thriving retail company in the UK is seeking a Duty Manager to lead the team and ensure exceptional results in a fast-paced environment. Responsibilities include maintaining store standards, driving sales, and providing excellent customer service. Ideal candidates should have proven success in a supervisory role with strong leadership and organisational skills. Join us to make a difference every day while working in a dynamic retail setting.

Qualifications

• Proven success as a Retail Supervisor, Duty Manager or similar role in retail.
• Strong leadership skills with the ability to motivate and inspire a team.
• Exceptional organisational abilities and a passion for customer service.

Responsibilities

• Lead and motivate the team to deliver exceptional results.
• Ensure high standards of customer service and resolve queries effectively.
• Maintain a clean, well-presented, and fully stocked store.
• Drive sales and profitability by managing performance and efficiency.
• Take responsibility for the store in the absence of the Store Manager.

Skills

Leadership Skills

Organisational Abilities

Customer Service

Proactive Approach

Job description

Responsibilities

• Leading and motivating the team to deliver exceptional results.
• Ensuring high standards of customer service and resolving queries effectively.
• Maintaining a clean, well-presented, and fully stocked store.
• Driving sales and profitability by managing performance and efficiency.
• Being a keyholder and taking responsibility for the store in the absence of the Store Manager (including store openings and closes).

Qualifications

• Proven success as a Retail Supervisor, Duty Manager, Assistant Manager, Team Manager, or Shift Manager in a fast‑paced retail setting.
• Strong leadership skills with the ability to motivate and inspire a team.
• Exceptional organisational abilities and a passion for customer service.
• A proactive, energetic approach to managing a dynamic retail environment.

Join a thriving company with over 340 stores and counting! As a Duty Manager, you'll be at the heart of our operations, leading the team and ensuring everything runs smoothly. At Heron Foods, every day is an opportunity to make a difference in a fast‑paced, rewarding environment.

At Heron Foods, diversity is at the heart of our values, and we are proud to be an equal opportunity employer.