Duty Manager (27 hours contract)

Heron Food; England; On-site; GBP 60,000 - 80,000; Part time

Job summary

A retail company in Gateshead is seeking a Duty Manager to lead a team and ensure outstanding customer service in a fast-paced environment. The ideal candidate will have proven retail supervisory experience, strong leadership skills, and a passion for customer satisfaction. Responsibilities include motivating the team, managing store operations, and driving sales. This position offers competitive pay and valuable perks, making it an ideal opportunity for career growth. Apply today to join a dynamic team where your leadership will make a difference.

Benefits

10% off at Heron Foods and B&M stores

Career development programs

24/7 GP access

Long-service rewards

Qualifications

• Proven success in a supervisory or managerial role in retail.
• Ability to organise and lead a team effectively.
• Experience in a fast-paced retail environment.

Responsibilities

• Lead and motivate the team to achieve outstanding results.
• Ensure exceptional customer service and resolve customer queries.
• Maintain a clean, well-stocked store.
• Drive sales and manage performance.

Skills

Strong leadership skills

Exceptional organisational abilities

Customer service passion

Proactive approach

Ability to motivate a team

Job description

Discover Your Next Opportunity: Duty Manager at Heron Foods

Location: Fewster Square, Gateshead, NE10 8QH

Salary: £12.50 per hour

Hours: 27 hours per week

Why Heron Foods?

Join a thriving company with over 340 stores and counting! As a Duty Manager, you’ll be at the heart of our operations, leading the team and ensuring everything runs smoothly. At Heron Foods, every day is an opportunity to make a difference in a fast‑paced, rewarding environment.

Enjoy a range of perks, including:

• Discounts: 10% off at both Heron Foods and B&M stores.
• Personal Growth: Access to career development programs like ‘Future Flyers.’
• Wellbeing Support: 24/7 GP access for you and your family, and free confidential support.
• Recognition & More: From long‑service rewards to exclusive discounts and a host of extras.

What You’ll Do:

• Leading and motivating the team to deliver exceptional results.
• Ensuring high standards of customer service and resolving queries effectively.
• Maintaining a clean, well‑presented, and fully stocked store.
• Driving sales and profitability by managing performance and efficiency.
• Being a keyholder and taking responsibility for the store in the absence of the Store Manager (including store openings and close s).

Fast‑Paced and Rewarding:

Every shift will be dynamic and purposeful, whether you’re inspiring the team or rolling up your sleeves to get the job done. You’ll thrive in a lively environment where your leadership makes a real impact.

What We’re Looking For:

• Proven success as a Retail Supervisor, Duty Manager, Assistant Manager, Team Manager, or Shift Manager in a fast‑paced retail setting.
• Strong leadership skills with the ability to motivate and inspire a team.
• Exceptional organisational abilities and a passion for customer service.
• A proactive, energetic approach to managing a dynamic retail environment.

You Might Be Searching For:

This role may also be listed or recognised under different job titles, including: Shift Manager, Assistant Store Manager, Team Leader, Retail Supervisor, Store Team Leader, Keyholder, Section Leader, Front‑Line Manager, or Floor Manager. If you’ve worked in any of these roles—or are ready to step up into one—this Duty Manager position at Heron Foods could be your ideal next move.

Apply Today:

Don’t wait—apply early, as this opportunity may close sooner than expected!

At Heron Foods, diversity is at the heart of our values, and we are proud to be an equal opportunity employer.

Take the next step in your career and join a team where your leadership truly matters. Apply now!