Duty Manager

ASDA; Stoke-on-Trent; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading supermarket chain is seeking a Duty Manager in Stoke-on-Trent. Your role will involve overseeing daily operations, supporting your team, and ensuring customer satisfaction. The ideal candidate should have supervisory experience in a fast-paced environment and the ability to resolve issues effectively. Alongside a competitive salary, you'll enjoy a comprehensive benefits package including a colleague discount, bonus scheme, and wellbeing support.

Benefits

Colleague discount: 15% off shopping

Discretionary company bonus scheme

Access to enhanced electric car scheme

Free eye test

Discounts on various Asda services

Flexible pay and financial coaching

Company pension

24/7 virtual GP and wellbeing support

Colleague recognition programme

Qualifications

• Experience in a supervisory or team leader role, ideally in a fast‑paced retail or hospitality environment.
• Confidence in handling customer queries and team challenges.
• A proactive approach to problem‑solving and continuous improvement.
• Flexibility to work a range of shifts including evenings, weekends and bank holidays.

Responsibilities

• Play a vital role in the day-to-day running of the store.
• Support teams and ensure customer satisfaction.
• Resolve issues and motivate the team.
• Work closely with the Store Manager to provide a brilliant shopping experience.

Skills

Customer-first mindset

Operational know-how

Leadership skills

Problem solver

Team player

Adaptable and resilient

Drive Performance

Job description

Duty Manager

At Asda, we want you to find your everything. As a Duty Manager, you’ll play a vital role in the day-to-day running of our store. You’ll be the go-to leader on shift, ensuring our teams are supported, our customers are delighted, and our operations run smoothly. Whether it’s stepping in to resolve an issue, motivating the team, or making sure shelves are stocked and standards are high, you’ll be right at the heart of the action. You’ll work closely with the Store Manager to deliver a brilliant shopping experience and ensure our store is a great place to work.

Location

Bucknall

Employment Type

Full time

Contract Type

Permanent

Shift Pattern

Work Shift: Days

Hours per Week

45

Salary

Competitive salary plus benefits

Category

Store Management

Closing Date

18 January 2026

What makes a brilliant Duty Manager

• Customer-first mindset: You’re passionate about delivering excellent service and know how to inspire others to do the same.
• Operational know-how: You’ve got experience running shifts, managing priorities, and making quick decisions to keep things moving.
• Leadership skills: You lead by example, support your team, and know how to get the best out of people.
• Problem solver: You stay calm under pressure and can handle anything from customer complaints to operational hiccups.
• Team player: You work well with others and communicate clearly with colleagues at all levels.
• Adaptable and resilient: You’re comfortable with change and can keep your team focused and motivated through it.
• Drive Performance: Monitor KPIs and sales targets, using your insight to boost results and celebrate success.

What you’ll bring

• Experience in a supervisory or team leader role, ideally in a fast‑paced retail or hospitality environment.
• Confidence in handling customer queries and team challenges.
• A proactive approach to problem‑solving and continuous improvement.
• Flexibility to work a range of shifts including evenings, weekends and bank holidays.

Everything you'll love

Alongside a competitive salary, you’ll get lots of other great benefits too, including:

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user.
• Discretionary company bonus scheme.
• Access to an enhanced electric car scheme.
• Free eye test for you and your nominated user.
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover.
• Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more.
• Company pension.
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support.
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated.
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
• Colleague recognition programme.
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas.