Duty Manager

Cape of Good Hope - 161853; Oxford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A renowned pub in Oxford is seeking a Duty Manager to assist the General Manager in leading the team and ensuring exceptional customer experiences. The role requires management experience, the ability to inspire a team, and a commitment to achieving business targets. Responsibilities include training staff, optimizing service quality, and creating memorable guest interactions. The position offers competitive compensation and various employee benefits including discounts and a pension plan.

Benefits

Flexible shifts

33% discount at all brands

20% discount for friends and family

Wagestream financial toolkit

Discounts on gym memberships

Paid social events

25 days paid holiday

High-street shopping discounts

Free shares

Employee helpline

Qualifications

• Previous experience in a managerial role is preferred.
• Ability to inspire and lead a team.
• Strong understanding of customer service principles.

Responsibilities

• Assist the General Manager in daily operations.
• Train team members to ensure high-quality service.
• Host and create memorable experiences for guests.
• Achieve business targets and manage team performance.

Skills

Management experience

Team training and inspiration

Customer service

Achievement of business targets

Job description

No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!

As Duty Manager at the Cape of Good Hope, you’ll work alongside the General Manager to lead your team to success. You’ll oversee all areas of the business, making sure provide guests with an experience that keeps them coming back for more.

Join us at Castle Pubs, where each one of our pubs has its own story to tell. Think distinctive pubs packed with individuality, like minded regulars and a unique atmosphere. If you’ve got pints of personality, we want to hear from you.

WHAT’S IN IT FOR ME?

• Flexible shifts - to fit around the other important things in life.
• A massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• 20% discount across all off our brands for up to 5 friends and family.
• Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Discounts on gym memberships.
• Team Socials – work hard, play hard!

On top of this, we offer a pension; 25 days paid holiday; high‑street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

WHAT WILL I BE DOING? AS DUTY MANAGER YOU’LL…

• Use your management experience to be an assistant to the General Manager in the day to day running of the business.
• Train and inspire your team to deliver food, drink, and service to be proud of.
• Be the role model and guide development within your team.
• Ensure our guests are cared for, being the host to life’s memorable moments.
• Strive towards and achieve business targets.

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.

Compensation: Competitive salary