Duty Manager

Bistrot Pierre - South Team Member; Great Chesterford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A dynamic restaurant is looking for a Duty Manager to lead the team in delivering exceptional customer service. Responsibilities include ensuring adequate staffing, addressing issues promptly, and maintaining clear communication with the kitchen staff. The role also provides opportunities for career development and various staff perks including discounts and rewards.

Benefits

50% discount on food for friends and family

Service charge on top of hourly pay

Financial wellbeing platform access

Discounted room rates

Daily and monthly incentives

Annual company rewards

Career development opportunities

Qualifications

• Experience in a managerial role within a restaurant or hospitality environment.
• Ability to manage staff and maintain high standards of service.
• Flexibility to work various shifts and assist in different areas.

Responsibilities

• Ensure staffing levels are sufficient and address any issues.
• Anticipate and react to client needs to enhance satisfaction.
• Brief the front of house team on customer satisfaction targets.

Skills

Team management

Customer service

Communication

Job description

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We currently have a wonderful opportunity to join our dynamic restaurant team as a Duty Manager. Every member of our restaurant team plays an integral part in delivering the best possible experience for our customers. We pride ourselves on having created a welcoming and inclusive environment for all, to excel and develop in their roles.

- Treat your friends and family to an unlimited 50% discount off our food at any of our Bistrots

- An awesome service charge on top of your competitive hourly pay rate

- Sign up to the financial wellbeing platform Wagestream, which lets you track your earnings, access your wages before payday, set up savings, and provides a financial health score checker

- Discounted room rates at our two hotels

- Discounted selected dishes on shift, and wines at cost price

- We take well-being seriously, so you’ll have access to our 24/7 employee assistance programme

- Fantastic staff nights out and on-shift daily and monthly incentives

- Annual company rewards – get the chance to win holiday vouchers for you and your loved ones

- Take part in our Future Leaders course, where you can experience bespoke career development

- Length of service awards

What will the role involve?

- Ensuring staffing levels are adequate for the shift and any issues are addressed in a timely manner

- Anticipating client needs wherever possible and reacting to these to enhance client satisfaction

- Flexibility to assist within other areas of the restaurant

- Briefing the front of house team to ensure they have clear targets on customer satisfaction and upselling

- Maintaining clear communication with the kitchen team to ensure they are ready for service and products are available