Duty Manager

Nuffield Health; Ealing; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare charity in the UK is seeking a Duty Manager for their gym in Ealing. The successful candidate will oversee club operations, manage the front of house team, and prioritize member satisfaction. Strong sales experience, excellent communication skills, and a passion for exceptional customer service are essential. Enjoy a range of fitness and wellbeing benefits, including free gym membership and health assessments, while advancing your career in a supportive environment.

Benefits

Free gym membership

Health assessments

Retail discounts

Pension options

Qualifications

• Demonstrable sales experience.
• Excellent communication skills.
• Ability to work collaboratively.
• Strong customer service passion.
• Ability to swim to a high standard.

Responsibilities

• Oversee the smooth operation of the club.
• Manage front of house team.
• Engage with members to foster happiness.
• Conduct tours for prospective members.
• Maintain health and safety protocols.

Job description

Responsibilities

• Be responsible for the smooth running of our club; including the opening and closing the club when on shift
• Line manage our front of house team
• Prioritize Member Satisfaction, Engage with our members, fostering happiness and building strong relationships.
• Lead by example, support and guide your colleagues while upholding the highest quality standards.
• Conduct tours for prospective members, highlighting the unique benefits that only Nuffield Health provides
• Oversee health and safety protocols, addressing any issues swiftly and effectively.
• Help achieve sales targets
• Be able to swim to a high standard and be willing to undergo training at site, due to covering Lifeguard breaks

About the Role

As a Duty Manager at our gym, you'll bring demonstrable sales experience and the ability to quickly get to grips with our business. You're enthusiastic, with excellent communication skills and a collaborative spirit. You have a 'can do' attitude and you share our passion for excellent customer service.

About Nuffield Health

Nuffield Health is the UK's largest Healthcare Charity. We're here to do important work. As we expand our team, we're looking for passionate individuals to help deliver an exceptional fitness experience for our members. This is your chance to play a crucial role in our journey while advancing your career in a supportive environment.

Benefits

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what's important to you.