Dutch-Speaking Tech Support Advisor | 1st Line Helpdesk

JOBWISE; Altrincham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A growing digital media company in Altrincham is looking for a Dutch-Speaking Technical Support Advisor. This role involves first point of contact for client support, troubleshooting hardware/software issues, and managing support cases. Candidates should be fluent in Dutch and English with a keen interest in IT and digital technology. The position offers a salary starting from £26,750, 25 days holiday, and opportunities for hybrid working after probation.

Benefits

25 days holiday plus bank holidays

Employer and employee pension contributions

Free on-site parking

Regular social events

Innovative team environment

Qualifications

• Fluent in Dutch and English.
• Interest or basic knowledge in IT or digital technology.
• Previous experience in helpdesk or technical support is a plus.

Responsibilities

• Act as the first point of contact for client support.
• Troubleshoot AV/IT hardware and software issues.
• Manage support cases in ticket management system.
• Provide remote technical support.
• Collaborate with internal teams to resolve issues.
• Maintain customer service records.

Skills

Fluent Dutch language skills (business level)

Strong written and spoken English

Interest in PC hardware, software and digital technology

Excellent communication skills

Customer-focused attitude

Job description

A growing digital media company in Altrincham is looking for a Dutch-Speaking Technical Support Advisor. This role involves first point of contact for client support, troubleshooting hardware/software issues, and managing support cases. Candidates should be fluent in Dutch and English with a keen interest in IT and digital technology. The position offers a salary starting from £26,750, 25 days holiday, and opportunities for hybrid working after probation.