Dutch-Speaking Support Specialist | Remote & Growth

Madfish; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading outsourcing support service provider is looking for a Customer Support Specialist to join their Dutch Desk team. This role involves managing customer inquiries, processing orders, and coordinating with suppliers. Proficiency in Dutch (C1) and good command of English (B2) are essential, along with at least 6 months of customer support experience. The position offers remote work options, generous vacation days, and significant opportunities for career growth.

Benefits

20+ vacation days

Unlimited sick leave

Continuous learning and development opportunities

Career growth possibilities

Qualifications

• At least 6 months of customer support experience required.
• Able to handle customer complaints politely and professionally.
• Strong work ethic with the ability to adapt to dynamic changes.

Responsibilities

• Manage customer inquiries via email and phone regarding various issues.
• Process customer orders and provide purchase guidance.
• Coordinate with suppliers to address delivery delays.
• Communicate customer messages to key departments.

Skills

Proficiency in Dutch language (C1)

Fluency in English language (B2)

Excellent communication skills

Ability to work independently

Attention to detail

Solution-oriented mindset

Job description

A leading outsourcing support service provider is looking for a Customer Support Specialist to join their Dutch Desk team. This role involves managing customer inquiries, processing orders, and coordinating with suppliers. Proficiency in Dutch (C1) and good command of English (B2) are essential, along with at least 6 months of customer support experience. The position offers remote work options, generous vacation days, and significant opportunities for career growth.