Dutch Speaking - Customer Service Advisor

Blue Arrow; London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment agency in London is seeking a passionate Travel Agent for a hybrid role. You will assist customers in planning holidays with top European brands, requiring fluency in Dutch and English along with strong customer service skills. The ideal candidate is sales-driven and enjoys creating memorable experiences. Competitive pay and great benefits are offered.

Benefits

IIP Accredited Employer

BUPA Life Insurance Scheme

Perkbox membership

Eye test vouchers

Corporate discounts

20 days annual leave plus 5 additional with service

Qualifications

• Fluent in Dutch and English.
• Sales experience is essential.
• Understanding of call centre KPIs preferred.

Responsibilities

• Handle inbound calls for sales and customer service.
• Modify, cancel, and confirm bookings.
• Understand customer needs and generate sales.

Skills

Fluent Dutch and English

Strong interpersonal skills

Sales-oriented mindset

Detail-oriented multitasker

Previous experience in customer service or sales

Job description

Overview

Location: Hybrid (Canary Wharf, London)

Salary: £12.30/hour + Uncapped Commission (OTE £5,000/year)

Hours: Full-time, 37.5 hours/week (rotational shifts including one weekend day every other week)

Reports to: Team Manager

Progression Opportunities: Social Media, Training, Quality Support Executive, Team Manager

Join Our Travel Team

We\'re seeking a passionate and driven Travel Agent to join our vibrant team supporting Centre Parcs, Pierre et Vacances, and MAEVA. This is a fantastic opportunity to work with leading European holiday brands, helping customers plan unforgettable getaways.

If you\'re fluent in Dutch and English, have a flair for customer service, and love creating memorable experiences, we\'d love to hear from you!

Key Responsibilities

• Handle inbound calls for both sales and customer service
• Modify, cancel, and confirm bookings
• Use client systems to manage service requests
• Understand customer needs and generate sales through tailored recommendations
• Upsell additional services, products, and extended stays

What We\'re Looking For

• Fluent Dutch and English speaker
• Strong interpersonal and communication skills
• Sales-oriented mindset with a natural ability to influence
• Detail-oriented multitasker with emotional resilience
• Previous experience in customer service or sales (Essential)
• Understanding of call centre KPIs and practices (Preferred)
• Commitment to delivering exceptional customer experiences

Training & Development

Full training provided (product, systems, sales techniques, customer service)

Opportunities for NVQ qualifications and apprenticeships

Benefits

• IIP Accredited Employer
• BUPA Life Insurance Scheme
• Perkbox membership
• Eye test vouchers
• Corporate discounts (gym, restaurants, hairdressing, etc.)
• Smart casual dress code
• Modern, recently built premises
• Charity involvement and fundraising events
• 20 days annual leave + 1 extra day per year of service (up to 5 days)
• Bank holiday entitlement
• Incentives, prizes, and campaign-specific perks
• Recommend-a-friend reward scheme

Additional Information

• Employment subject to DBS and financial probity checks
• Must provide 24 months of employment references (minimum of 2)

Ready to help customers create unforgettable holidays while growing your career in a dynamic, supportive environment? Apply now and start your journey with us!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people