Dutch Speaking Customer Service

Gi Group; Wakefield; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

A leading recruitment agency in Wakefield is seeking a Dutch-speaking Customer Service Representative to enhance their vibrant UK-based team. The ideal candidate will be fluent in Dutch and English, have customer service experience, and possess strong multitasking abilities. This role offers a hybrid working model and includes perks such as 25 days holiday plus bank holidays, and access to employee benefits. Join a team that values problem-solving and relationship building!

Benefits

25 days holiday + 8 bank holidays

Access to Hapi employee benefits platform

Free on-site parking

Qualifications

• Fluent in Dutch and English, both written and spoken.
• Previous experience in a customer service role required.
• Must have strong multitasking and organisation skills.

Responsibilities

• Respond to customer enquiries via phone and email in Dutch.
• Manage and prioritise requests including orders and complaints.
• Ensure timely and professional resolution of customer issues.
• Maintain accurate records and update systems.
• Collaborate with team members to resolve queries.

Skills

Fluency in Dutch

Fluency in English

Customer service experience

Strong multitasking skills

Attention to detail

Problem-solving abilities

Interpersonal skills

Ability to work independently

Ability to work as part of a team

Tools

Salesforce

Microsoft Office Suite

Job description

Are you fluent in Dutch and ready to make a real impact in a fast-paced, customer-focused environment? We're seeking a proactive and personable Dutch-speaking Customer Service Representative to join a vibrant UK-based team. If you thrive on solving problems, building relationships, and delivering top-tier service, this could be your next big move.

What You'll Be Doing

• Responding to customer enquiries via phone and email in Dutch
• Managing and prioritising requests including orders, samples, claims, and complaints
• Ensuring timely and professional resolution of customer issues
• Maintaining accurate records and updating systems
• Collaborating with team members to resolve queries and meet performance goals
• Escalating and correcting errors with a solutions-focused mindset

What You'll Bring

• Fluency in Dutch and English (written and spoken)
• Previous experience in customer service
• Strong multitasking and organisational skills
• Attention to detail and problem-solving abilities
• Confidence using Salesforce and Microsoft Office Suite
• Excellent interpersonal and communication skills
• Ability to work independently and as part of a team

Your Schedule

• Monday to Friday, 8am - 4pm, 37.5 hours per week
• Hybrid working model: 2 days from home, 3 days on site

Perks & Benefits

• 25 days holiday + 8 bank holidays
• Access to Hapi employee benefits platform
• Free on-site parking

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Gold status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group of companies includes Gi Group Holdings Recruitment Ltd, Gi Recruitment Ltd, Draefern Ltd, Excel Resourcing (Recruitment Consultants) Ltd, Gi Recruitment Ltd, INTOO (UK) Ltd, Marks Sattin (UK) Ltd, TACK TMI UK Ltd, TACK International Ltd, Grafton Professional Staffing Ltd, Encore Personnel Services Ltd, Gi Group Staffing Solutions Ltd and Gi Group Ireland Ltd. Gi Group Staffing Solutions Ltd are acting as an Employment Business in relation to this role.

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