Dual Service Operative (Security & Parking)

Anchor Group Services; Stockport; On-site; GBP 10,000 - 40,000; Full time

Job summary

A security and parking services provider in Stockport is seeking a Dual Service Operative. This role involves conducting patrols, securing premises, and providing excellent customer service. Applicants must hold a valid SIA licence and demonstrate a strong employment history. This full-time position offers various benefits, including access to training programs and a pension scheme. Ideal for candidates with a passion for customer service and a commitment to safety and compliance.

Benefits

Access to nationally recognised courses

SIA and First Aid training at discounted rates

Auto Enrolment Pension

Cycle to Work Scheme

Free Employee Assistance Programme

Qualifications

• Must have a valid SIA Licence as a minimum.
• Full 5-year employment checkable history.
• Smart appearance and well-groomed.

Responsibilities

• Conducting regular patrols to ensure compliance with parking terms.
• Issuing Parking Charge Notices to non-compliant vehicles.
• Preparing and submitting incident reports.
• Securing premises and personnel by patrolling property.

Skills

Customer Service experience

Excellent communication skills

Reliability

Ability to work in a fast-moving environment

Education

Valid frontline SIA licence DS or SG

Job description

Job Description

Job Role : Dual Service Operative (Security & Parking)

Working Hours : 35 hours per week (average), 4 on 4 off shift pattern, Monday-Saturday 08:30-18:30 & Sunday 10:00-17:00

Pay : £12.55 per hour

Start date : ASAP

Location : Stockport Retail Park, SK1 2HH

Reporting to : Support Services Manager

Overview

An exciting opportunity has arisen at Anchor Group Services, for an experienced Dual Service (Security & Parking) Operative to join our established contract based in a retail environment at Stockport Retail Park.

The successful candidate must have a valid SIA Licence as a minimum. You will be part of a forward thinking team that delivers a high level of customer services, security and general facilities.

As a Dual Service Security and Parking Operative you will assist with the overall running of the centre and will be working with the Dual Services Supervisor and Services team to meet company and customer expectations.

Duties Include

• Conducting regular patrols of a portfolio of car park locations to ensure vehicles comply with the advertised terms and conditions for parking.
• Issuing Parking Charge Notices to non-compliant vehicles
• Conducting site surveys and ensuring ongoing compliance with the BPA AOS Code of Practice
• Preparing and submitting incident reports
• Providing a customer service presence to car park users
• To secure premises and personnel by patrolling property; inspecting buildings, equipment, access points and permitting entry.
• To avert losses and damage by reporting irregularities, informing violators of policy and procedures.
• Communicating effectively with the Parking Services Team, ensuring information is accurately shared with regards to the site and specific customer requests.
• To complete and compile reports by recording and logging observations, information, occurrences, and surveillance activities as well as interviewing witnesses and obtaining signatures.
• To maintain effective and positive working relationships with the team, client management, tenants, and the local police.
• The operative must adhere to Company and Customer policies and procedures in a fair and professional manner as well as uphold compliance with all legal requirements to maintain the organisations stability and reputation.
• Carrying out any other reasonable management requests

Requirements

• Full 5-year employment checkable history
• Valid frontline SIA licence DS or SG
• Customer Service experience and confidence to handle conflict in a correct manner
• Flexible to meet the job requirements
• Excellent communication skills both written and verbal
• Smart appearance and be well-groomed

Reliable and punctual

High level of enthusiasm and passion

Ability to work in a fast-moving environment

Benefits

• Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
• Access to SIA and First Aid training at discounted rates, with financial support available
• Auto Enrolment Pension (if earnings reach the minimum requirement for auto‑enrolment)
• Stream - access to pay as you earn it
• Cycle to Work Scheme Available
• Full uniform provide
• Free Employee Assistance Programme 24 / 7 including access to counselling
• Hospital Saturday Fund
• Reward and Recognition awards

What’s Next?

If you would like to be considered for this position, APPLY NOW and we will be in touch.

Other companies may call this role : Dual Service Operative, Security & Parking Specialist, Security Operative, Patrol Officer, Shopping Centre Security Officer, Security Enforcement Officer, Parking Attendant, Car Park Attendant, Parking Enforcement Officer, Parking Monitor, Car Park Controller, Parking Officer, Car Park Officer, Customer Security Officer

Within commuting distance of : Oldham, Rochdale, Littleborough, Bolton, Wigan, Stockport, Cheadle, Altrincham, Sale, Urmston, Ashton-under-Lynne, Stalybridge, Hyde, Middleton, Heywood, Bury, Prestwich, Manchester, Salford, Trafford, Wilmslow, Bramhall, Macclesfield, Bredbury and Hazel Grove.