Drug and Alcohol Treatment Service Manager

Developing Health & Independence; Bristol; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

A leading charity in healthcare is seeking an experienced Service Manager in Bristol to oversee its adult drug and alcohol treatment service. This leadership role requires managing a high-performing team and collaborating with partners to enhance service delivery, ensuring support for individuals affected by substance use. Candidates should have experience leading clinical and non-clinical teams, a solid understanding of harm reduction, and excellent performance management skills. The role offers a variety of benefits, including generous annual leave and training opportunities.

Benefits

26 days of paid annual leave

Company pension scheme (7% employer contribution)

Employee Assistance Programme

Charity Worker Discounts

Cycle Scheme

Mileage allowance of 45p per mile

Training and development opportunities

Flexible working options

Signing bonus of £1000

Qualifications

• Experience in overseeing both clinical and non-clinical staff/services.
• Excellent understanding of harm reduction and recovery interventions.
• Confident in managing complex client needs.
• Driving license and willingness to use it for work travel essential.

Responsibilities

• Oversee service delivery for adult drug and alcohol treatment.
• Manage a high-performing team.
• Work with partners and commissioners for service development.
• Ensure services are person-centred and recovery-focused.

Skills

Leadership of clinical and non-clinical staff

Understanding of harm reduction and recovery

Performance management

Managing complex client needs

Resilience and flexibility

Education

Management qualification (desirable)

Job description

DHI is an award winning charity looking for an experienced and passionate Service Manager to lead our adult drug and alcohol treatment service in South Gloucestershire. In this key leadership role, you’ll oversee service delivery, manage a high‑performing team, and work closely with partners and commissioners to continuously develop the service to support people affected by substance use. You’ll ensure services are person‑centred, recovery‑focused, safe and effective, with significant involvement from peers and service users. You will have oversight and ensure integration with our clinical partner.

Qualifications

• Has experience / ability to oversee and lead both clinical and non‑clinical staff / services
• Has excellent understanding of harm reduction, recovery and substance use interventions
• Can drive performance and manage risk
• Is confident working with complex client needs
• Brings resilience, flexibility, and a solution‑focused mindset
• A Driving licence with access to a vehicle and the willingness to use it for work travel is essential. Desirable: Management qualification, experience in change management or service development.

Benefits

• You’ll receive 26 days of paid annual leave, increasing by one additional day for each full year of service after your first year, up to a maximum of 31 days
• Company pension scheme (7% employer contribution to 3% employee)
• Employee Assistance Programme
• Charity Worker Discounts
• Cycle Scheme
• Mileage allowance of 45p per mile for work related travel (excluding to base location)
• Training and development opportunities
• Flexible working options considered
• Hybrid working available
• Signing on bonus payment of £1000
• Pay review after successful completion of a 6‑month probation period