Driving Instructor

My Four Wheels; Cheltenham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local support organization in Cheltenham is seeking a Customer Support Worker to join their welcoming team. This role involves providing support to homeless families and individuals in supported accommodation, assisting with their housing journey and development by delivering holistic services and housing management. Ideal candidates will possess strong communication and IT skills, have experience in housing management, and have worked with vulnerable client groups. The position emphasizes collaboration with various stakeholders to ensure high-quality support and accommodation.

Qualifications

• Experience in housing management.
• Experience working in challenging situations.
• Successful completion of an Enhanced DBS check.

Responsibilities

• Provide day-to-day support to customers in supported accommodation.
• Sign up new customers and guide them through their housing journey.
• Collaborate with team members to deliver holistic services.
• Develop and implement person-centred support plans.
• Deliver housing management services.

Skills

Strong IT skills

Strong communication skills

Experience working with vulnerable clients

Job description

About the role

We're looking for a Customer Support Worker to join our welcoming team in Bristol. In this role, you'll provide support to homeless families and individuals living in our supported accommodation services. Working within the scheme you will support with the continued, safe provision of accommodation for the customers living in our schemes. You will play a key role in signing up new customers to the service and supporting them through their housing journey. The role will involve working with the team, Group employees and outside agencies and professionals to deliver a holistic service that is of the highest standard. You will be working closely with our customers to develop a person‑centred support plan, and deliver housing management services.

Key responsibilities

• Provide day‑to‑day support to customers in our supported accommodation services.
• Sign up new customers and guide them through their housing journey.
• Collaborate with team members, Group employees and external agencies to deliver a holistic service.
• Develop and implement person‑centred support plans.
• Deliver housing management services and maintain safe, high‑standard provision of accommodation.

Requirements

• Strong IT and communication skills.
• Experience of housing management.
• Experience working with vulnerable client groups and in challenging situations.
• Successful completion of an Enhanced DBS check.

Application process

To apply, upload a CV and a supporting statement demonstrating how you meet the requirements of the role as part of our simple 5‑minute application process. If you have any questions, please email the recruitment team. We are committed to creating an inclusive and accessible recruitment process and are happy to make reasonable adjustments to support your application or interview experience.

Equal opportunities

We are committed to diversity and inclusion. A guaranteed interview is offered to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role. We also support the Disability Confident scheme and the Arms‑Force Covenant. Please indicate if you would like to be considered under this scheme in your application.