Driver Operations Resource Lead — Resilience & Performance

KeolisAmey Metrolink; Manchester; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading light rail network provider in the UK is seeking a Resource Delivery Manager to oversee day-to-day service delivery across Driver Operations. The successful candidate will lead resource management, ensuring services are efficient and resilient. Responsibilities include leading a high-performing team, managing crisis situations, and promoting a safety-first culture. This is a full-time position based in Manchester, offering attractive perks and a commitment to diversity and inclusion.

Benefits

Free tram travel for employees and family

25 days holiday plus bank holidays

Access to discounts at major retailers

Wellbeing support services

Family-friendly policies

Career development support

Qualifications

• Experience in leading and developing operational teams.
• Proven ability in managing service disruptions and crisis situations.
• Strong track record in health and safety leadership and compliance.
• Experience managing budgets and controlling costs.
• Ability to make informed decisions in high-pressure environments.
• Excellent communication and report writing skills.

Responsibilities

• Lead and support the Resource Delivery team effectively.
• Manage post-roster overtime allocation and align with budgets.
• Deliver and develop the resource plan to minimize service disruption.
• Provide strategic direction through continuous improvement plans.
• Act as the first point of escalation for operational support.
• Oversee resource management during service disruptions.

Skills

Leading operational teams

Crisis management

Health and safety leadership

Budget management

Analytical thinking

Communication skills

Relationship building

Job description

A leading light rail network provider in the UK is seeking a Resource Delivery Manager to oversee day-to-day service delivery across Driver Operations. The successful candidate will lead resource management, ensuring services are efficient and resilient. Responsibilities include leading a high-performing team, managing crisis situations, and promoting a safety-first culture. This is a full-time position based in Manchester, offering attractive perks and a commitment to diversity and inclusion.