Driver/Customer Service Advisor

Halo Accident Repair Centre Ltd; York and North Yorkshire; On-site; GBP 60,000 - 80,000; Full time

Job summary

An industry leading accident repair group in York is seeking a Driver/Customer Service Advisor. This high-profile role involves providing exceptional customer service, collecting and delivering vehicles, and supporting site administration. Candidates must have a full driving licence and strong customer service skills. This position offers various benefits, including health insurance and opportunities for career progression.

Benefits

Gym discounts

Health Insurance

25 days holiday plus public holidays

Qualifications

• Exceptional customer service skills focused on satisfaction.
• Proficient in using computers, PDAs, and smartphones.

Responsibilities

• Collect and deliver vehicles while adhering to highway laws.
• Inspect vehicles and assess damage; take clear photos.
• Complete all administrative tasks accurately and timely.

Skills

Customer service skills

Computer proficiency

Logistics experience

Education

Full Driving Licence

Job description

Overview

Halo ARC York is the industry leading UK-based accident repair group, with 36 established accident repair centres across the UK and we are still growing. Partnered with IRS (Intelligent Repair Services) based in Germany, who are the largest provider of accident claim services in Europe, this partnership provides Halo with an unrivalled platform and the resource for excellent training, development and employee packages.

We are looking for a Driver/Customer Service Advisor to join our BRAND-NEW Accident Repair Centre in York. This will be our 37th site. The position is a high-profile role within the business and your general job functions include providing an exceptional standard of customer service at all times and supporting the site’s administration. The post holder will also support the drivers to ensure all customer vehicles are collected and delivered in an efficient, timely and professional manner. Start date: 20/10/2025.

We are creating the next generation of repair centres, driven by a passion for service, quality, and customer focus, and we want you to be a part of it!

Role and Responsibilities

• Collect and deliver vehicles while adhering to all highway laws, including speed limits and restrictions.
• Inspect vehicles and assess damage; take clear photos throughout.
• Complete all administrative tasks related to the role in a timely and accurate manner.
• Maintain a clear, methodical and clean working area at all times.
• Adhere to all Health and Safety requirements and report any issues urgently.
• Liaise with workshop staff to get vehicles through the workshop as efficiently as possible.
• Undertake any additional tasks as assigned by the Bodyshop Manager.
• Provide a positive and enthusiastic approach to your working day.
• Collect and deliver vehicles observing all highway laws and speed restrictions when needed.

What we are looking for

• Full Driving Licence.
• Proficient in using computers, PDAs, and smartphones.
• Exceptional customer service skills with a focus on satisfaction.
• Experience of logistics (not essential).
• Keen to support others and be a cooperative team player.
• Handle all jobs with due care and attention.
• Able to complete tasks from start to finish within given timeframes, ensuring a high standard of work.

Benefits

• Accredited Living Wage Employer
• Employee assistance programme for you and your family
• Health and wellbeing apps
• Cycle scheme
• Gym discounts
• Retail and restaurant discount and cashback
• Life Insurance
• Health Insurance
• VirtualGP
• Enhanced family friendly pay such as maternity and paternity
• Free fruit and pizza
• Refer a friend bonus incentive
• Employee recognition rewards
• Team Event Budget (do something fun together!)
• Discounted LV insurance
• Paid breaks
• 25 days holiday plus public holidays
• Opportunities for career progression
• Pension contributions
• Modern and clean working environment
• Open to hearing what our people want

Equality and recruitment

We are committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. We are an inclusive workplace, where staff respect one another, feel valued for their differences and can be themselves.

How to apply

To discuss this position or any of our positions in more detail feel free to contact our recruitment team via [e-mail] or call 01243 546185. We aim to respond to all enquiries within 24 hours.