Door Supervisor

Haus; Glasgow; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality group in Glasgow is seeking a Door Supervisor to join its security team. This role involves maintaining a safe environment for guests, managing crowds, and resolving conflicts. Ideal candidates will possess a valid SIA Door Supervisor Badge and demonstrate strong communication and customer service skills. The position includes benefits such as electronic tips, discounts in venues, and progression opportunities. If you are confident and dedicated, apply now to join this dynamic team.

Benefits

100% of tips earned

30% off food and cinema tickets

Hotel and apartment discounts

Access to benefits portal

Staff meals on duty

Progression opportunities

Refer a Friend Scheme

Qualifications

• Valid SIA Door Supervisor Badge is mandatory.
• 2 years experience in a similar role preferred.
• Ability to work shifts, including late nights and weekends.

Responsibilities

• Monitor and manage crowds and queues.
• Handle conflict and manage customer access.
• Ensure safety of customers and staff.

Skills

Communication skills

Customer service skills

Conflict resolution

Job description

Haus, 25 Royal Exchange Square, Glasgow, Lanarkshire, G1 3AJ

About Scotsman Group :

Scotsman Group is one of Scotland's leading hospitality and leisure operators, offering a diverse range of venues including bars, restaurants, nightclubs, and hotels. We pride ourselves on delivering exceptional service and creating memorable experiences for our customers.

The Role :

We are currently seeking professional, reliable, and customer-focused Door Supervisors to join our dynamic team of Security Staff in our venues. As a Door Supervisor, you will play a key role in maintaining a safe, welcoming, and enjoyable environment for all guests at our venues. You will be the first point of contact for customers, ensuring they are greeted with a friendly and approachable manner, while also managing access and handling any security-related issues.

Role Responsibilities :

• Monitoring and managing crowds and queues
• Dealing with conflict; restraining and escorting customers off of the premises if required
• Ensuring the safety of customers and staff at all times

The Person :

The ideal candidate will have :

• A valid SIA Door Supervisor Badge is mandatory for this role
• 2 years experience within a similar role would be preferred.
• Great communication and customer service skills with the ability to diffuse high tension situations.
• Availability to work shifts, including late nights and weekends at key times during the year.

What We Offer :

• TRONC electronic tips – Our staff keep 100% of tips earned in venues.
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 30% off of food and cinema tickets in all of our venues across Scotland.
• Hotel and Apartment discounts.
• Access to Scotsman Perks Benefits Portal.
• Staff meals on duty.
• Progression opportunities through our Scotsman Steps programme.
• Head Office Development Days.
• Refer a Friend Scheme.

How to Apply :

If you are a dedicated and confident individual looking to join a leading hospitality group, apply now and one of our friendly team will be in touch.