Donor Carer

NHS; Luton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A public healthcare organization in Luton seeks a friendly individual to join their team in a customer service role. You will support donors during their donation process, ensuring they have a positive experience. No healthcare background is required as training will be provided. This position offers flexibility in hours, with both full-time and part-time options available.

Benefits

6-week training period

Flexible working opportunities

27 days annual leave plus bank holidays

NHS pension scheme

Qualifications

• Good standard of numeracy and literacy required.
• Willingness to undergo training and development.
• Experience of delivering quality customer service.

Responsibilities

• Greet and support donors through the donation process.
• Keep accurate records and handle blood products safely.

Skills

Customer service experience

Public interaction

Positive attitude

Education

Good numeracy and literacy

Job description

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you'll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK.

The role involves working a variety of hours, including evenings, weekends, and bank holidays but no night shifts!

You will be working on a shift basis on either a full-time or part-time basis (up to 5 days per week for full-time hours). The earliest start is 7:30am and the latest finish is 20:00pm, this will be 8.5-hour days.

Main duties of the job

Are you a people person who loves making others feel comfortable and supported? If you're someone who naturally puts others at ease, enjoys chatting with people, and can handle questions and concerns with confidence, this could be the perfect role for you!

You don't need a healthcare background experience in retail, hospitality, customer service, or even volunteering is just as valuable. If you've worked in a team and know what it means to go the extra mile for someone, wed love to hear from you. Bring your positive attitude and enthusiasm for delivering a great experience, and well provide all the training you need.

In this role, you'll learn practical healthcare skills and take a step into the NHS. You'll be the friendly face that greets our donors, supports them through the donation process, and makes sure they leave feeling good about their experience. From checking them in on our systems to ensuring they're comfortable during and after their donation, your focus will be on delivering excellent care every step of the way.

You'll also keep accurate records, handle blood products safely, and ensure everything is set up for a smooth session.

If you're ready to build a meaningful career, gain valuable skills, and make a real difference, we cant wait to welcome you on board!

About us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you'll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.

Our three core values are what set us apart. They guide and inspire everything we do.By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.

You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.

Job responsibilities

You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.

What we offer you:

• 6-week training period to fully prepare you for your career with us, including your Skills for Healthcare Certificate.
• Rotas published 6 weeks ahead of time.
• No night shifts.
• Payments for unsociable hours, overtime, meal and driving allowances where applicable.
• NHSBT promotes flexible working opportunities where the role allows.
• 27 days per year plus 8 bank/public holiday. Pro rata if part-time. Leave increases to 29 days after 5 years service and 33 days after 10 years service.
• An NHS career pathway- weve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. Its open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
• NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at: www.nhsbsa.nhs.uk/pensions

Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process.

Person Specification

Qualifications

• Have a good standard of numeracy and literacy.
• Be willing to undertake development and training to upskill yourself including completion of the Skills for Health Care Certificate.

Experience

• Have experience of dealing with the public.
• Have experience of delivering a quality customer service.
• Be willing to learn new technology skills and undergo digital training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.