Donation and Distribution Centre Manager

Ashgate Hospice; Chesterfield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A charitable organisation in the UK is seeking a Donation and Distribution Centre Manager to oversee stock management and distribution across retail outlets. In this role, you will lead a team and ensure compliance with health and safety legislation while creating a welcoming environment for customers. Strong people-management and organisational skills, along with a valid UK driving licence and experience in retail or charity, are essential for success. The position offers generous benefits and a commitment to inclusivity.

Benefits

Generous holiday entitlement

Flexible working arrangements

Cycle to Work scheme

Employee Assistance Programme

Employer-contributed pension scheme

Life assurance scheme

Free on-site parking

Qualifications

• Proven ability to motivate staff and volunteers.
• Strong ability to plan, prioritise, and delegate.
• Knowledge of health and safety regulations.

Responsibilities

• Manage distribution of donated and new stock to retail.
• Lead and develop a diverse team of staff and volunteers.
• Create a welcoming environment for donors and customers.
• Ensure compliance with health and safety legislation.
• Manage the Gift Aid process to maximise income.

Skills

Organisational skills

People management

Communication skills

Numeracy skills

Relationship building

Education

Full UK driving licence

Experience in retail or charity

Job description

Ashgate Hospice is proud to be a Disability Confident Employer, committed to inclusive hiring and encouraging applicants from all backgrounds.

Hours: 37.5 hours per week over 7 days, including weekends and bank holidays.

We are looking for a Donation and Distribution Centre Manager to help others and make a positive impact on our community. Our retail outlets are a vital part of what we do, generating essential income that directly supports the hospice. With 15 retail shops across North Derbyshire, dedicated furniture and donation centres, clearance shops and cafés, and online sales platforms, we operate a dynamic, fast‑paced operation that makes a real difference every day.

Key responsibilities

• Income Generation & Stock Management – Manage the timely and efficient distribution of donated and new stock to retail shops and online platforms, prioritising high‑value items to maximise income.
• Team Leadership & Development – Lead, motivate and develop a diverse team of staff and volunteers. Foster an inclusive culture, oversee recruitment, training, performance management and rota planning.
• Customer Experience – Act as an ambassador for Ashgate Hospice, creating a welcoming environment for donors, customers and visitors that reflects our values and commitment to compassionate care.
• Health, Safety & Compliance – Ensure all donation centre activities comply with health and safety legislation and organisational policies, provide training and promote safe working practices.
• Gift Aid & Fundraising Support – Manage the Gift Aid process accurately to maximize income from eligible donations and collaborate with the Fundraising team to lead donation drive initiatives.
• Complete a DBS check as part of the pre‑employment process.

Essential skills and experience

• Good organisational and time‑management skills with the ability to plan, prioritise and delegate.
• Strong people‑management and leadership skills – proven ability to motivate staff and volunteers to achieve outstanding results.
• Ability to build and maintain effective relationships with staff, volunteers and external partners.
• Excellent communication skills (verbal and written) with the ability to influence at all levels.
• Numeracy skills for budgeting, procedures and profitability control.
• A full UK driving licence.
• Experience in retail or a charity environment is desirable.
• Knowledge of health and safety regulations and a commitment to a safe, compliant workplace.

Benefits

• Generous holiday entitlement with an optional Annual Buy and Sell Leave Scheme.
• Flexible working arrangements, including job‑sharing.
• Cycle to Work scheme and Tech Benefit scheme.
• Westfield Health Cash Plan and Westfield Rewards discounts.
• Confidential Employee Assistance Programme.
• Employer‑contributed pension scheme up to 7%.
• Life assurance scheme up to age 65.
• Free on‑site parking and a discounted onsite café for staff.
• Access to training and professional development opportunities.

For more information about our hospice, please visit our website, explore our social media channels or listen to our podcast, The Life and Death Podcast.

To apply or if you require any help with the recruitment process, contact the HR team at 01246 568 801 or via email.

We value diversity and inclusion and encourage applicants from all backgrounds. Flexible work arrangements, including job sharing, are supported to promote wellbeing and work‑life balance.