Domestic Services Manager — Flexible Hours & Impact

Serco Limited; England; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading facilities management provider is seeking a Domestic Services Manager for University Hospital Southampton. In this role, you will manage the interface between service users and the service delivery teams, ensuring performance standards are met while resolving complex issues. Candidates should have experience in team management and budget oversight, along with excellent problem-solving skills. The position includes flexible hours and a focus on quality service delivery.

Benefits

25 days annual leave plus bank holidays

Annual leave purchase scheme

Discounts across major brands

Health and wellbeing support

Comprehensive career development opportunities

Qualifications

• Previous experience of successfully managing a large team.
• Experience in managing a large budget.
• Flexible to work occasional weekends.
• Practical experience conducting quality audits.
• Knowledge of fire safety and lifting regulations.

Responsibilities

• Manage all aspects of service delivery for Domestic Support Services.
• Resolve complex service issues autonomously.
• Monitor performance management issues.
• Support budget requirements and contingency plans.
• Liaise with customers to ensure service delivery standards are met.

Skills

Team management

Budget management

Quality audits

IT literacy - Microsoft Office

Fire safety regulations knowledge

Lifting and handling procedures knowledge

Education

Intermediate Certificate in Food Hygiene

Job description

A leading facilities management provider is seeking a Domestic Services Manager for University Hospital Southampton. In this role, you will manage the interface between service users and the service delivery teams, ensuring performance standards are met while resolving complex issues. Candidates should have experience in team management and budget oversight, along with excellent problem-solving skills. The position includes flexible hours and a focus on quality service delivery.