Domestic Assistant

Career Choices Dewis Gyrfa Ltd; Stoke-on-Trent; On-site; GBP 18,000 - 22,000; Part time

Job summary

A leading healthcare service provider is seeking a part-time Domestic Assistant at Harplands Hospital in Stoke-on-Trent. Key responsibilities include providing cleaning and catering services to maintain a pleasant environment for patients, ensuring hygiene standards, and supporting the ward team. Ideal candidates will have a good standard of education, experience in a customer-focused environment, and the ability to communicate clearly. Flexible shifts are available, offering competitive salary and benefits.

Benefits

Competitive salaries with annual reviews

25 days' annual leave plus bank holidays

24/7 Employee Assistance Programme

Qualifications

• Good reading and writing ability.
• Numeracy skills.
• Experience in a customer-focused environment.

Responsibilities

• Provide cleaning, catering, and general support service.
• Maintain a safe and clean environment.
• Communicate effectively with patients and staff.

Skills

Good Common Sense

Flexible

Able to communicate clearly

Reliable

Compassionate

Customer focus experience

Education

Good standard of general education

Job description

Serco Limited Domestic Assistant Harplands Hospital, Hilton Road, Stoke on Trent, ST4 6RR Part time - 33 hours per week.

Shifts are between 0800 - 2000 hours, early and late shifts.

Salary - £21,529.20, plus Serco benefits.

Main Purpose

Responsible for providing a high-quality cleaning, catering and general support service to the ward-based team ensuring a pleasant, homely environment for the patients.

Main Accountabilities

• Clean and maintain the work area in line with work schedules and in an efficient manner, ensuring a safe environment for all.
• Follow ‘best practice’ procedures associated with cleaning and control of infection.
• Ensure all cleaning equipment is used correctly and then cleaned and stored away after use.
• Also, to check the equipment before use for any faults.
• Set tables, and correctly serve patients with three main meals per day, in addition to any drinks / snacks required.
• Take the temperature of meals before serving.
• Ensure good communication (listening, talking, reading) with patients, visitors, staff, and colleagues in the unit.
• Undertake other duties as required, following appropriate training.
• Co-operate fully in ensuring compliance with the Health and Safety at Work Act 1974.
• Take reasonable care of your own safety and that of others who may be affected by your acts of omissions, including patients, staff, and visitors.
• Not, intentionally, recklessly, or otherwise commit any act that adversely affects measures taken to protect the Health, Safety, Welfare and Sustainability of yourself or other users of the Hospital.
• Fire safety; follow the Trusts’ fire safety procedures and direction from the ward-based team.

What you’ll need to do the role

• Good standard of general education.
• Good reading and writing ability.
• Numeracy skills.
• Experience in a customer focus environment.
• Good Common Sense.
• Able to work with minimum supervision.
• Understanding of maintaining a clean environment.
• Able to communicate clearly with others.
• Be sensitive and understanding.
• Able to use own initiative.
• Receptive to change.
• Reliable.
• Confident.
• Compassionate.
• Flexible.
• Caring.
• Able to react to situations calmly.
• Able to work well as part of a skilled team.

Desirable but not essential

• NVQ Level 1 or 2 in cleaning building interiors.
• Basic Health and certificate.
• Basic Food Hygiene certificate.
• Awareness of cleaning procedures and food hygiene.
• Worked in a hospital environment.
• Good life experience.

What we offer

• Salary: Competitive salaries with annual reviews.
• Pension: Up6% contributory pension scheme.
• Holidays: 25 days' annual leave plus bank holidays.
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year.

You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

Proud member of the Disability Confident employer scheme