Domestic Abuse Refuge Manager

Brook Street; Coventry; On-site; GBP 31,000; Full time

Job summary

A women's organization is seeking a Refuge Manager to lead domestic abuse services in Coventry. This role involves managing teams, ensuring the safety of service users, and supporting marginalized communities. Applicants should have strong leadership skills, cultural insight, and a managerial qualification. The position offers a supportive environment and opportunities for impactful work.

Benefits

Clinical supervision

Supportive women-only working environment

Meaningful change opportunities

Qualifications

• Minimum of 3 years' experience in a care or social welfare setting.
• At least 2 years' experience working with BME communities affected by forced marriage and honour-based abuse.
• Proven experience in advice and information work.

Responsibilities

• Lead and manage day-to-day operations across refuge sites.
• Supervise and support a team of frontline staff.
• Oversee safeguarding, risk management, and quality assurance.
• Coordinate tailored support plans and ensure culturally sensitive service delivery.

Skills

Leadership

Cultural sensitivity

Team supervision

Risk management

Fluency in a BME language

Education

Managerial qualification

Job description

Location: Coventry (with travel across Leicester and Leicestershire)
Salary: c. £30,800 per annum
Hours: Full-time, 37.5 hours per week (Monday to Friday, 9am-5pm)
Annual Leave: 28 days plus excellent benefits

A long-established women's organisation, with over 45 years of dedicated service, is seeking a committed and experienced Refuge Manager to lead one of its specialist domestic abuse services. This is a vital role supporting women and children from Black, Asian and Minority Ethnic (BME) backgrounds, many of whom are navigating the complex impacts of forced marriage, honour-based violence, and abuse.

This organisation provides emergency and temporary accommodation alongside community outreach and legal support. The successful candidate will oversee a small team of part-time and full-time staff and will play a key role in ensuring the safety, dignity, and empowerment of service users.

Key Responsibilities:

• Lead and manage day-to-day operations across refuge sites.
• Supervise and support a team of frontline staff.
• Oversee safeguarding, risk management, and quality assurance.
• Coordinate tailored support plans and ensure culturally sensitive service delivery.
• Consult with external agencies, including legal, housing, and health services.
• Participate in senior on-call rota and occasional weekend events.
• Contribute to strategic development and service improvement.
• Minimum of 3 years' experience in a care or social welfare setting
• At least 2 years' experience working with BME communities affected by forced marriage and honour-based abuse.
• Proven experience in advice and information work
• Understanding of cultural contexts within Black, Asian and Minority communities
• Managerial qualification and senior on-call experience
• Fluency in at least one BME language
• Full UK driving licence and access to own vehicle.
• Flexibility to travel across Coventry, Leicester, and Leicestershire

What We Offer:

• A supportive, women-only working environment.
• Clinical supervision to support your wellbeing.
• Opportunities to contribute to meaningful change in the lives of women and children.
• A chance to be part of a respected and pioneering organisation.

This role is open to women only under the Equality Act 2010, Schedule 9, Part 1.

If you are passionate about supporting women and children and have the experience and cultural insight to lead with compassion and integrity, we encourage you to apply.

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