Divisional Support Manager

Optical Express Group; Birmingham; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading healthcare provider in Birmingham is seeking a Divisional Support Manager to oversee clinic operations and ensure high standards of patient care. The role requires management experience in a medical or high-end retail environment, supporting performance improvements and team inductments. Competitive salary and career progression opportunities are offered.

Benefits

Competitive salary

Free or discounted group products and procedures

Career progression

Modern working environment with superb technological support

Qualifications

• Minimum of 5 years management experience in a medical, cosmetics, or high-end retail environment.
• Strong focus on driving performance improvement.
• Experience in creating a safe and high-quality patient care environment.

Responsibilities

• Conduct clinic visits to observe operational performance.
• Oversee recruitment and team induction processes.
• Ensure clinics maintain high standards of tidiness and professionalism.
• Conduct HR meetings and support operational needs.

Skills

Management experience

Performance improvement

Customer service

Job description

Job Title – Divisional Support Manager (DSM)

Location – Birmingham & South East

Hours of Work – 40 hours per week, with some weekend working required.

With over30 years unrivalled client care and millions treated, we want every client to have access to the best in dermatology and skin care treatments, to help them on their journey to confidence in better skin.

No one has more dermatologists, doctors and consultants in their clinics than sk:n. So if you looking for the best and safest place for treatment, you can put your trust in sk:n.

The sk:n team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

Due to our continued success and growth, we have an exciting opportunity for a Divisional Support Manager to join our team. The role can be based in one of our Midlands, or South East England clinics, and will require some travel within the division. Candidates will have a background in medical, aesthetics, cosmetics or in High End retail, with a minimum of 5 years management experience, with a strong focus and experience of driving performance improvement with your teams.

Duties will include:

• Conducting Clinic visits where you will be expected to observe the day to day running of the clinic from a front of house and surgical service delivery perspective to include the manager’s brief, set up of the day, patient service, flow of the clinic, observation on consultations with feedback.
• Ensure the clinic and treatment centre team’s provision of safe, effective, caring and responsive patient care in a high-quality clinical environment is consistent. This must be delivered in a way which maximises the financial and operational performance of the business.
• Oversee and undertake any new Manager inductions and introductions to our brands, including sk:n and The Harley Medical group.
• Full involvement in the recruitment of staff, supporting Hospital/Clinic Managers as required.
• The Divisional Support Manager should ensure at all times the Clinics are presentable and maintain a high standard of tidiness and cleanliness and promotes the professional image of sk:n and The Harley Medical group.
• The Divisional Support Manager should ensure that all Hospitals/Clinics within their division have adequate support for the day to day running of all services.
• The Divisional Support Manager will be required to conduct select HR investigations, disciplinary hearings and any adhoc HR meetings ie, probation reviews, flexible working applications, wellbeing meetings.
• Be the first point of contact for the Hospital/Clinic to contact if they wish to have a discount or finance authorised.
• Assist the other Divisional Support Managers and Divisional Directors during periods of absence or annual leave.
• The Divisional Support Manager is responsible for maximising conversion opportunities with the patients to our premier treatments in both aesthetic and cosmetic procedures, whilst ensuring the Hospital/Clinic team influences and advises patients on the most suitable and appropriate solution for their needs.

What’s in it for you?

• Competitive salary
• Free or discounted group products and procedures
• Career progression
• Modern working environment with superb technological support

Please apply now by uploading your CV.

This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.

Optical Express is an equal opportunities employer.