Divisional General Manager - Nursing Services

BUPA; City Of London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading health services provider is seeking a Divisional General Manager for Nursing Services at Cromwell Hospital in London. This full-time role involves critical leadership in overseeing the financial, operational, and clinical performance of nursing services. Responsibilities include leading large teams, driving operational efficiency, and ensuring regulatory compliance. The ideal candidate will have relevant qualifications, significant leadership experience in healthcare, and a passion for improving patient services. The position comes with competitive salary and comprehensive benefits.

Benefits

Payment of professional registration fees

25 days holiday per year

Bupa health insurance

Enhanced pension plan

Onsite gym or local discounts

Various benefits and online discounts

Qualifications

• Significant experience in operational and strategic leadership in healthcare.
• Proven ability to lead large, multi-professional teams.
• Strong knowledge of regulatory frameworks and clinical governance.

Responsibilities

• Lead financial, operational, and clinical performance in nursing services.
• Drive operational efficiency and ensure compliance with standards.
• Manage service development and champion customer experience.

Skills

Operational leadership

Financial management

Stakeholder engagement

Team management

Regulatory knowledge

Service development

Education

Third-level qualification in Clinical Professional or Healthcare Management

Management or leadership qualification with healthcare focus

Job description

Divisional General Manager - Nursing Services

Cromwell Hospital, Kensington, SW5 0TU (with responsibility across additional London sites)

Full time (37.5 hours)

Permanent

Competitive Salary

We make health happen

As Divisional General Manager - Nursing Services, you'll play a critical leadership role within Cromwell Hospital, directly accountable for the financial, operational, and clinical performance of a defined portfolio of services. Reporting to the Chief Nursing Officer, you'll be part of the Senior Leadership Team, working collaboratively across the hospital and the wider London Diagnostic and Secondary Care community to ensure services are delivered in line with the organisation's strategic and operational priorities.

This is a unique opportunity to shape the future of nursing services, lead transformational change, and deliver exceptional experiences for patients, clinicians, and staff. In this role, you will take ownership of financial performance, optimise resources, and spearhead new service development projects that deliver growth and innovation.

How you'll help us make health happen

• Provide visible, proactive leadership across multiple clinical areas, embedding a culture of accountability and continuous improvement.
• Drive operational efficiency through effective resource utilisation, workflow optimisation, and KPI monitoring.
• Take full accountability for financial performance, implementing rigorous cost‑control measures, optimising resource allocation, and ensuring sustainable profitability across services.
• Lead talent development and succession planning, fostering an engaging and inclusive workplace culture.
• Lead strategic service development in collaboration with internal and external stakeholders, identifying growth opportunities, designing innovative offerings, and delivering projects that enhance clinical outcomes and drive revenue.
• Ensure compliance with regulatory and professional standards, embedding robust clinical governance and risk management frameworks.
• Champion customer experience, consultant engagement, and innovation in service delivery.
• Actively manage estates and non‑clinical services within your portfolio, working closely with the Associate Director of Non‑Clinical Services.
• Promote Cromwell Hospital as a centre of excellence, supporting growth through consultant partnerships and service development initiatives.

Key Skills / Qualifications

• Third‑level qualification in a relevant specialty (e.g., Clinical Professional or Healthcare Management).
• Management or leadership qualification with healthcare focus.
• Significant experience in operational and strategic leadership with demonstrable expertise in financial management, cost optimisation, and service development within an acute healthcare setting.
• Proven ability to lead large, multi‑professional teams and manage complex operational and financial portfolios.
• Strong knowledge of regulatory frameworks and clinical governance.
• Excellent stakeholder engagement and relationship management skills.
• Results‑driven, resilient, and able to lead through complexity and change.

Desirable

• Registered Healthcare Professional (NMC, GMC, or HCPC) - highly desirable.
• Project management qualification (e.g., PRINCE2).
• Independent healthcare experience, ideally within a central London hospital.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family‑friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Payment of professional registration fees
• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.

We encourage all our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type: Full time

Job Area: Clinical Services

Locations: Cromwell Hospital London