Distribution Account Manager, Inside Sales

Pure Storage; Staines-upon-Thames; On-site; GBP 30,000 - 45,000; Full time

Job summary

A tech company leading in data storage is seeking an Inside Distribution Account Manager (iDAM) based in Staines-upon-Thames. In this role, you'll liaise with distributors to ensure operational efficiency and maximize their engagement with the company's programs. Strong operational acumen and a channel mindset are crucial, along with excellent communication skills. The role offers a vibrant team atmosphere with ample growth opportunities within the company. You'll primarily work from the office and contribute to a supportive culture.

Benefits

Flexible time off

Wellness resources

Company-sponsored team events

Qualifications

• Demonstrated proficiency in managing complex internal systems.
• Understanding of the indirect sales model and distribution partners.
• Strong written and verbal communication skills.

Responsibilities

• Act as a primary operational point of contact for the distributor community.
• Execute the full lifecycle of deal registration approvals.
• Manage distributor-facing platform issues and provide system expertise.
• Communicate distributor program details and assist with training.

Skills

Operational Acumen

Distributor/Channel Mindset

Service & Support Excellence

Communication & Clarity

Data & System Discipline

Proactive Initiative

Tools

Salesforce

Partner Portals

Job description

Overview

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. If you're ready to seize the endless opportunities and leave your mark, come join us.

Why Pure

At Pure Storage, we recognise that our distributor community is a critical engine for scaling our business and delivering our innovative Enterprise Data Cloud vision globally. We are committed to making the experience our distributors have with Pure the best in the industry.

As an Inside Distribution Account Manager (iDAM), you will be the primary operational and programmatic liaison for our distributors. This role is essential for ensuring smooth daily operations, maximizing distributor participation in Pure programs, and contributing directly to the efficiency and growth of our Channels organization. You will leverage strong operational acumen and relationship skills to drive distributor satisfaction and help them successfully position Pure's brand and portfolio.

You will join a focused, fast-paced team that thrives on continuous improvement and operational excellence, offering significant opportunities to grow into strategic account management or channel marketing roles.

The Role

The Inside Distribution Account Manager (iDAM) is a key operational and support role within the Global Partner Organization (GPO). This position focuses on providing diverse, day-to-day assistance to our distributor community, encompassing system support, deal registration management, programmatic guidance, and process streamlining. The iDAM is directly responsible for ensuring distributors operate efficiently and feel fully supported by Pure.

What You'll Do

• Own Operational Efficiency: Act as the primary operational point of contact for the distributor community, fielding and redirecting inbound queries to ensure a seamless experience.
• Manage Deal Flow & Registration: Execute the full lifecycle of deal registration approvals, rejections, extensions, and reassignments, maintaining quick turnaround times and accuracy.
• Provide System Expertise: Resolve distributor-facing platform issues, including managing portal access, troubleshooting logins, and acting as the central point person for CPQ issues (e.g., license allocation).
• Drive Program Adoption & Enablement: Clearly communicate and explain distributor program details, proactively providing updates on progress toward meeting requirements and assisting with access to required training and certifications.
• Optimize Channel Pipeline: Contribute to pipeline hygiene through consistent qualification and cleanup activities within Salesforce.
• Enhance Business Insights: Generate necessary reporting for Quarterly Business Reviews (QBRs) and ROI analysis, and assist in preparing distribution-focused presentations for internal and external audiences.
• Support Channel Marketing: Drive high partner attendance at distributor marketing events and ensure diligent follow-up post-event to maximize sales opportunity conversion.
• Streamline Processes: Critically assess operational workflows, identify areas for improvement, and document new processes to enhance distributor ease of business.
• We are primarily an in-office environment and therefore, you will be expected to work from the Staines office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.

What You'll Bring

• Operational Acumen: Demonstrated proficiency in managing complex internal systems (e.g., CRMs like Salesforce and Partner Portals) and a keen eye for improving business processes.
• Distributor/Channel Mindset: Understanding of the indirect sales model and the critical role of distribution partners in a technology ecosystem.
• Service & Support Excellence: Proven ability to manage a high volume of diverse inquiries, acting as a reliable and responsive liaison to maintain high partner satisfaction.
• Communication & Clarity: Strong written and verbal communication skills, with the ability to clearly explain complex program details and operational steps.
• Data & System Discipline: Experience with managing sales data, performing pipeline hygiene, and using reporting tools to support business reviews.
• Proactive Initiative: A self-starter attitude with the drive to take ownership of issues and pursue resolutions, coupled with strong time management skills to handle competing priorities.

LI ONSITE

What You Can Expect From Us

• Pure Innovation: We celebrate those who think critically, like a challenge and aspire to be trailblazers.
• Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Large Workplaces in the Bay Area, Fortune's Best Workplaces for Millennials and certified as a Great Place to Work.
• Pure Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out purebenefits.com for more information.

Accommodations & Accessibility

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [e-mail] if you’re invited to an interview.

Our Commitment to a Strong and Inclusive Team

We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Bring your flash.