Dispatch Operator - Force Contact, Crime and Operations Branch - 396

Greater Manchester Police; Manchester; On-site; GBP 29,000 - 35,000; Full time

Job summary

A police force in the UK is seeking motivated individuals to join as support to officers. You will be responsible for monitoring radio communications and ensuring officer welfare while deploying officers to incidents. Successful candidates should have a solid background in customer service, exhibit teamwork, and possess great communication skills. The role requires individuals to be at least 18 years old and to have resided in the UK for a minimum of three years. Comprehensive training and a competitive salary are offered.

Benefits

Market-beating pay

Generous annual leave

Access to Sports and Social Club

Blue Light discounts

Local Government Pension Scheme

Wellness programmes

Qualifications

• Good record of attendance over the last two years.
• At least 18 years old and met residency requirement.
• Experience in a busy customer services environment.

Responsibilities

• Deploy officers and manage incident summary.
• Monitor radio and provide support to officers.
• Check on officer welfare and conduct periodic checks.

Skills

Customer service experience

Information gathering

Teamwork

Job description

Overview

Policing is not simply a job for police officers. It requires a large multi-disciplined team working together, making best use of skills and resources.

Responsibilities

• Deploy officers to incidents and manage the incident summary queue with divisional supervision.
• Monitor and manage the radio and provide ongoing backup and support to officers.
• Monitor the welfare of all officers by responding to radio transmissions and carrying out periodic checks.
• Carry out incident background checks using PNC and other GMP resources and inform operational officers of the findings and bail terms.

Qualifications and Experience

• Good record of attendance over the last two years.
• At least 18 years old and at least 3 years residency in the UK.
• Experience working in a busy customer services environment.
• Experience gathering comprehensive information and accurately recording it.
• Experience working as part of a team to achieve a specific goal.

Application Process

Please upload your CV within the CV upload section of the application form.

Within your CV please answer the following questions in no more than 300 words each:

• Provide examples of your past experiences working in a busy Customer Services environment.
• Give an example of a time when you have been required to gather comprehensive information, and how you have accurately recorded this information.
• Describe a time when you have worked as part of a team to achieve a specific goal. What did you do and why?

Successful candidates will be invited to attend an Assessment W/C 5th January 2026, 17:30 – 21:00. Attendance is mandatory.

Initial training: eight weeks, Monday to Friday (08:00‑16:00hrs), followed by mentoring on a 24/7 shift basis. No leave will be granted during the training period.

Locations

• Force Headquarters, Northampton Rd, Manchester, M40 5BP
• Claytonbrook Operational Communications Room, 2 Claytonbrook Road, Openshaw M11 1PP

Salary and Allowances

Basic salary: £29,109 p/a, with shift allowance (20%) and weekend enhancement (14.90%). Shift allowances and weekend enhancements are not payable during the initial training period.

Benefits

• Market‑beating pay, generous annual leave entitlement, and extensive training.
• Access to GMP’s Sports and Social Club (nominal monthly fee) – indoor football, tennis, squash, badminton, gym, bar and restaurant facilities.
• Blue Light discounts from many high‑street retailers.
• Credit Union offering financial products exclusively to the Police Family.
• Local Government Pension Scheme.
• Wellness programmes, cycle‑to‑work scheme, car lease scheme.
• Most locations have free parking available.

Important Eligibility Criteria

• Must be at least 18 years old.
• Must have at least 3 years residency in the UK.

Important Information before you commence an application

• National Insurance Number.
• Identification detail e.g. passport.
• Address information.
• Full employment history including dates and any qualifications attained.
• Tattoos – you will also be requested to provide photos and describe any tattoos you have.

Documents that may be requested during the selection process

• A passport‑style photograph.
• A copy of your photo card driving licence.
• A copy of your paper driving licence counterpart (Northern Ireland only).
• A copy of your passport or birth certificate.
• Copies of your qualifications relating to English and Maths (only).
• Clear, colour photos of all tattoos.
• Formal translation from a reputable source for any foreign language or symbol tattoos.
• Any paperwork relating to discharged debts, CCJ, bankruptcy etc.
• Deed poll certificate for any name changes.

Application System Note

The application system remains active on a single page for a period of 60 minutes. Please allow sufficient time to complete your application fully, as pages do not save automatically.

Equality, Reasonable Adjustments and Legal Information

As an equal‑opportunities employer, GMP is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

The Police Service welcomes people with disabilities and will do its best to make reasonable adjustments to the working arrangements and/or the working environment, when feasible.

Should you require reasonable adjustments during the recruitment process, please let us know during the selection process. Contact GMP Recruitment at [e-mail].

Retiring Police Officers and Apprentices

Retiring Police Officers should be aware that there may be tax implications if they are returning to work for GMP within 6 months of retiring.

Apprentices must be in the last 6 months of their apprenticeship to be eligible to apply for this role.

Policing values are enshrined in the Ethical Policing Principles (a copy of which is attached).