Discharge flow facilitator | North Tees and Hartlepool NHS Foundation Trust

North Tees & Hartlepool NHS Foundation Trust; Tees Valley; On-site; GBP 80,000 - 100,000; Full time

Job summary

A healthcare organization in Tees Valley is looking for an Administrative Support worker to assist the ward based team with patient flow and discharge processes. Responsibilities include updating discharge lists, maintaining patient flow, and liaising with various departments. Candidates should exhibit strong communication and organizational skills, along with the ability to work under pressure. This position provides opportunities for development in an inclusive environment.

Benefits

Health and well-being initiatives

Staff benefits

Opportunities for personal development

Qualifications

• Well-developed communication skills are essential for the role.
• Good organizational and time management skills are required.
• Ability to work under pressure and meet deadlines is crucial.

Responsibilities

• Update Patient Discharge Tracking List using OPtica.
• Access patient details using trust electronic systems.
• Ensure patient flow is maintained and updated.

Skills

Written communication skills

Organizational skills

Time management

Ability to work under pressure

Teamwork

Flexibility

Job description

Overview

The post holder will assist in the provision of an efficient, effective and comprehensive administrative service supporting the ward based team. The post holder will be expected to work alongside Patient Flow / Integrated Discharge Team as well as external partners to facilitate flow of patients through the wards and facilitate discharges. The post holder will adopt the use of current discharge processes to ensure safe, timely discharges. They will report to the clinical care coordinator for the integrated discharge team. Also working closely with the Senior Clinical Professional to implement any changes within discharge processes. Using appropriate technologies and equipment the post holder will produce all work outputs to a high standard meeting the organisations requirements for Patient Safety, Information Governance and CQC recommendations in adherence with Trust policies, procedure and guidelines. The post holder will be expected to communicate and work effectively with all members of the work team, including managers and medical staff, liaising with other departments and internal service users across the trust and external service users e.g. patients, family, care providers, ISPA, etc, ensuring confidentiality at all times.

South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust now form University Hospitals Tees and as such you may be required to work at any site across both Trusts. At North Tees & Hartlepool NHS Foundation Trust, we want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience. We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. We recruit for values and “Together we are North Tees & Hartlepool”.

• Update of Patient Discharge Tracking List (OPtica).
• Access patient details using the trust electronic systems and Trakcare.
• Ensure patient flow is maintained and support electronic system update re patient’s location.
• Monitoring of transport, bookings and ensuring patients are discharged in timely manner, and using appropriate transport methods.
• Liaise with patient flow team regarding expected patient discharges and promoting the use of the Transport Hub.
• Escalate issues to Clinical Care Coordinators for them to review and aid as required to help facilitate patient flow.

Responsibilities

• Update of Patient Discharge Tracking List (OPtica)
• Access patient details using the trust electronic systems and Trakcare
• Ensure patient flow is maintained and support electronic system update re patient’s location
• Monitoring of transport, bookings and ensuring patients are discharged in timely manner, and using appropriate transport methods
• Liaise with patient flow team regarding expected patient discharges and promoting the use of the Transport Hub
• Escalate issues to Clinical Care Coordinators for them to review and aid as required to help facilitate patient flow

Qualifications / Skills

• Demonstrate well developed written/verbal/listening communication skills
• Demonstrate good organisational / time management skills and be able work under pressure to meet deadlines
• Demonstrate ability to work on own initiative and also to work as part of a team
• Demonstrate willingness to be flexible and to work in other clinical areas throughout the trust as and when required in accordance with operational service needs
• Demonstrate initiative to respond appropriately to changing situations

This advert closes on Monday 15 Sep 2025