Discharge Facilitator Discharge to Access (D2A)

Midlands Partnership University NHS Foundation Trust; West Midlands; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading healthcare provider in Stoke on Trent is seeking a Discharge Facilitator to support safe and timely patient discharge across hospital and community settings. The ideal candidate will have strong organizational and communication skills, along with experience in healthcare. This role offers a salary between £24,937 to £26,598 per year with a permanent, full-time contract.

Benefits

Career development

Ongoing training and support

Qualifications

• Evidence of continuous development and acquisition of new skills.
• Experience working within a hospital or community setting patient facing.
• Experience using computer-based information systems.

Responsibilities

• Coordinate with clinical and non-clinical staff for patient flow.
• Manage documentation using IT systems.
• Prioritize workloads to facilitate timely discharge.

Skills

Organizational skills

Communication skills

Problem-solving skills

IT proficiency

Education

NVQ Level 3 in Health Care

Tools

Microsoft Office

Job description

Job Summary

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn.

We are offering an exciting opportunity to join Discharge to Access (D2A) Complex Assessment team as a Discharge Facilitator based in Stoke on Trent.

You will have responsibility for assessing and tracking patients requiring a discharge-to-assess (D2A) bed-based service within a timely manner in a non-acute setting and closely work with the multi-disciplinary team and external agencies to ensure a robust assessment and a safe discharge.

You will work alongside the Patient Flow Team in the D2A and community hospital settings to facilitate an efficient, effective and timely utilisation of beds and resources. You will be required to effectively provide support to assist in the delivery of safe and effective patient transfer and tracking within D2A Services whilst gathering and collating collateral histories and information regarding current care needs.

The service operates 24/7, 365 days per year and you will be expected to work on a 5 day per week shift pattern. This may include some weekends and bank holidays.

Main duties of the job

As Discharge Facilitator you will be responsible for the clerical coordination of the discharge process from the point of admission until discharge whilst building robust relationships with patient's families and the multi-disciplinary team.

As part of this role, you will be expected to:

• Gather and record information to enable accurate patient assessments to facilitate timely discharge.
• Attend meetings, sharing and recording information, escalating any blocks or issues.
• Prioritise own workload to ensure effectiveness and efficiency in delivering objectives whilst working under the supervision of the Flow Team.
• Be proactive and able to demonstrate good organisational skills and excellent communication skills both in verbal and written correspondence.
• Work with health and social care staff and an understanding of community Home First services alongside knowledge of the Care Act 2014 and the principles of (D2A) would be desirable.

About Us

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

Details

Date posted: 11 November 2025

Pay scheme: Agenda for change

Band: Band 3

Salary: £24,937 to £26,598 a year (Band 3)

Contract: Permanent

Working pattern: Full-time

Reference number: 301-SB-25-7582670

Job locations: Haywood Hospital / Cheadle Hospital; High Lane; Stoke on Trent; ST6 7AG

Job Description

The Discharge Facilitator within the Integrated Complex Assessment Team supports safe and timely patient discharge across hospital and community settings. The role involves coordinating with clinical and non-clinical staff, managing patient flow, and ensuring accurate documentation using IT systems.

Key responsibilities include prioritising workloads, problem-solving, and delivering excellent customer service to patients and stakeholders. The facilitator must demonstrate flexibility, strong communication, and organizational skills while working collaboratively within a team and independently. Knowledge of healthcare processes, local services, and discharge pathways is essential, alongside proficiency in Microsoft Office and data systems to maintain efficient discharge planning.

Please see attached the full job description and person specification.

Person Specification

Essential

• Evidence of continuous development and acquisition of new skills and knowledge.
• NVQ Level 3 in Health Care or able to demonstrate equivalent level of knowledge in current role.
• Experience of working within a hospital or community setting patient facing.
• Experience of working with clinical and non-clinical staff and relationship management.
• Experience of using computer based information systems in an office environment.
• Ability and experience of using IT systems including Microsoft Office and accurate keyboard skills.
• Standard IT literate with evidenced experience of relevant IT systems/databases.
• Ability to work across the D2A footprint.
• Flexible approach - demonstrating ability to respond to changes in allocation of work at short notice to set deadlines.
• Work as part of a team.

Desirable

• Experience in healthcare and understanding of patient flow.
• Have an understanding of Patient Flow and how this affects the Local Health Economy, both within a Hospital and Home setting.
• Understanding of local services that are provided as part of hospital admission and avoidance.

Knowledge

Essential

• Have an understanding of Patient Flow and how this affects the Local Health Economy, both within a Hospital and Home setting.

Desirable

• Understanding of local services that are provided as part of hospital admission and avoidance.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Midlands Partnership NHS Foundation Trust

Address: Haywood Hospital / Cheadle Hospital; High Lane; Stoke on Trent; ST6 7AG

Employer's website: https://www.mpft.nhs.uk