Director, Tech & Customer Experience (Hybrid)

Oxfordshire County Council; Packmoor; Hybrid; GBP 125,000 - 136,000; Full time

Job summary

A local government authority in England seeks a director level leader to drive digital transformation and enhance customer experience across services. The ideal candidate will have extensive leadership experience in complex organizations, focusing on innovative technology solutions, financial management, and building responsive customer-focused services. This full-time position offers a two-year fixed term contract based in a hybrid working environment, with a competitive salary between £125,350 and £135,928.

Qualifications

• Proven director level leader with successful track record in large organisations.
• Expertise in modern IT infrastructure and emerging technologies.
• Experience leading complex transformation programmes.
• Exceptional ability to inspire and lead multidisciplinary teams.
• Strong commercial acumen and financial management skills.

Responsibilities

• Defining and delivering countywide strategy for IT and Digital.
• Introducing cost-effective technologies for improved service delivery.
• Upholding standards for customer accessibility and satisfaction.
• Overseeing IT operations and cyber security.
• Commissioning activities to achieve community outcomes.
• Managing risks and ensuring resource value.

Skills

Leadership

Financial management

Customer experience design

Stakeholder management

Agility and risk management

Job description

A local government authority in England seeks a director level leader to drive digital transformation and enhance customer experience across services. The ideal candidate will have extensive leadership experience in complex organizations, focusing on innovative technology solutions, financial management, and building responsive customer-focused services. This full-time position offers a two-year fixed term contract based in a hybrid working environment, with a competitive salary between £125,350 and £135,928.