Director - Sales Operations

Freshworks; City Of London; On-site; GBP 80,000 - 110,000; Full time

Job summary

A leading software company in London is seeking a Revenue Operations Business Partner to support senior sales leaders across Europe and APMEA. The successful candidate will leverage 10+ years of experience in Sales Operations or similar roles to drive forecast accuracy and assist in improving sales performance. Strong analytical skills and proficiency in CRM tools are essential. This role offers an opportunity to collaborate cross-functionally while providing strategic insights.

Qualifications

• 10+ years of experience in a Sales Operations, Revenue Operations, or Strategy role.
• Experience supporting regional or global sales leaders in a fast-paced B2B SaaS environment.
• Strong analytical skills with proficiency in Salesforce and Excel.

Responsibilities

• Drive the weekly and monthly forecasting process.
• Analyze pipeline health and provide insights.
• Lead large deal reviews and support deal structuring.
• Act as a strategic advisor to senior sales leaders.

Skills

Sales Operations experience

Analytical skills

Stakeholder management

Fluency in English

Tools

CRM (Salesforce)

Forecasting tools

Excel

Job description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

We are seeking a high-impact, commercially minded Revenue Operations Business Partner to support our senior sales leaders across Europe and APMEA. In this role, you will act as a trusted advisor and operational partner, driving forecast accuracy, enabling execution, and helping our regional sales teams deliver on their goals.

This is a hands‑on role that combines strategic thinking with operational rigour. You will lead key processes such as forecast reviews and large deal governance, while identifying opportunities to improve sales performance and productivity across the region.

You will work with a team of Analysts based in India to develop, enforce and act upon the reporting and tracking needed to run the business.

You will be the point of contact for the European and APMEA Sales managers and will assist them with QBRs, data analysis, operational issues and systems and tooling needs.

Key Responsibilities

• Own and drive the weekly and monthly forecasting process in partnership with leaders to ensure accuracy and accountability.
• Analyse pipeline health and conversion trends, providing actionable insights and recommendations.
• Deal Governance
• Lead large deal reviews to support opportunity qualification, value articulation, and commercial strategy.
• Partner with sales leadership on deal structuring, approvals, and navigating internal processes to drive velocity and win rates.
• Business Partnering
• Serve as a strategic advisor to senior European sales leaders, providing business performance insights and challenging assumptions where necessary.
• Collaborate cross‑functionally with Finance, Enablement, Marketing, and Product to align regional strategy with company goals.
• Operational Excellence
• Identify areas to improve efficiency and scalability in sales operations processes.
• Support annual planning processes including quota setting, territory design, and strategic initiatives.

Qualifications

Skills & Experience:

• 10+ years of experience in Sales Operations, Revenue Operations, Strategy, or a similar business partnering role.
• Proven experience supporting regional or global sales leaders in a fast‑paced B2B SaaS or technology environment.
• Strong analytical and problem‑solving skills with proficiency in CRM (e.g., Salesforce), forecasting tools, and Excel.
• Exceptional communication and stakeholder management skills with the ability to influence at all levels.
• Fluent in English; additional European languages are a plus.
• Based in London and willing to travel occasionally.

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.

Fresh vision. Real impact. Come build it with us.