Director, Quality Care Pharmacy Program (QCPP)

Pharmacy Guild of Australia; Bristol; On-site; GBP 58,000 - 79,000; Full time

Job summary

A leading pharmacy organization is seeking a Director for the Quality Care Pharmacy Program. The role involves providing leadership and strategic direction, enhancing community pharmacy services through quality initiatives, and fostering a collaborative team environment. Ideal candidates will have strong project management and quality management expertise. This full-time position is based in Canberra with an inclusive and supportive workplace culture.

Benefits

Supportive and inclusive team

Annual leave loading

Free annual flu vaccination

Employee Assistance Program

Career development opportunities

Qualifications

• Previous experience in leading project/program teams.
• Highly developed understanding of Quality Management Systems and Accreditation.
• Ability to implement continuous improvement programs.

Responsibilities

• Provide leadership and strategic direction to QCPP.
• Contribute to strategic objectives and ensure aligned development.
• Drive continuous improvement through quality initiatives.

Skills

Leadership

Project management

Quality Management Systems

Change management

Communication

Job description

Director, Quality Care Pharmacy Program (QCPP)

The Pharmacy Guild of Australia (the Guild), we are a member organisation representing the owners of community pharmacies. Our members form a unique network of trusted healthcare professionals across Australia. We are committed to offering our staff a supportive, flexible and rewarding working environment and conditions.

The National Secretariat team is incredibly welcoming and generous with knowledge sharing – we want you to feel a part of the Guild family as soon as you walk in the door! We embrace all people and you can feel comfortable to be yourself with us.

About the Role!

The Quality Care Pharmacy Program is a quality assurance program focused on continuous improvement of community pharmacy services provided to the public. It operates within a quality management system framework inclusive of business and professional standard elements, procedures and templates against which, community pharmacies can be assessed and accredited.

The Director, QCPP provides leadership and strategic direction to QCPP and supports a collaborative team-based environment to achieve the objectives of QCPP

This is a full time position and is based at the Guild’s National Secretariat in Canberra.

About You!

You are an enthusiastic and focused professional with previous experience in successfully leading project/program teams and planning and overseeing projects/programs, from initiation to completion.

You will have a highly developed understanding of Quality Management Systems, Standards and Accreditation, with the ability to implement change management and continuous improvement programs inclusive of quality assurance. You will have a strategic and organisational perspective of projects and be able to successfully work across multiple settings and levels.

Your ability to cultivate productive working relationships will shine through as well as your ability to communicate with influence!

Why you'll love working with us!

Join a positive and inclusive team!

Respectful Flexibility Framework

Annual leave loading and salary packaging

Corporate wellbeing initiatives, including free annual flu vaccination and access to an Employee Assistance Program (EAP)

Access to discounts, benefits, and career development opportunities

Apply Now!

To join our team, please send a cover letter telling us why this role is for you and the value you’d add along with your resume to:

Applications are now welcome and are planned to close by COB Friday 6 October 2025

We value workplace diversity and are committed to providing a supportive, inclusive and respectful work environment, this starts with the candidate experience. We welcome applications from people of all abilities, backgrounds and life experiences and encourage application from Indigenous Australians, people with a disability, people from culturally and linguistically diverse backgrounds and mature-age people. If we can assist you through any stage of the selection process, let us know!

Position Description Excerpt

Key Responsibilities include:

Provide leadership and strategic direction to QCPP and support a collaborative team-based environment to achieve the objectives of QCPP

Contribute to QCPP and Guild strategic objectives by ensuring development of strategies is aligned to Guild priorities

Develop and oversee business plans and budgets which support QCPP strategic objectives and are aligned to the Guild priorities

Enable strategic and operational planning objectives to support practical implementation

Drive a continuous improvement environment through quality initiatives and projects that deliver on the strategies and key result areas as identified in QCPP planning

Demonstrate high level networking and communication skills, both internally and externally, to ensure engagement with networks, stakeholders and strategic partners

Provide high level advice on accreditation and quality management matters and produce (as required) high quality written material including submissions, committee papers, financial reports and complex correspondence

Contract management of QCPP Assessment Services, including identification of strategic opportunities for improvement, budget management and performance oversight via various Committees

Review trending analysis and identify risks, opportunities, enabling actions and Continuous Improvement, Innovation and business development activities

Coordination of the QCPP governance framework including the policy and procedure framework

Maintain QCPP viability through the effective and efficient financial, performance and risk mitigation management

Actively participate as a leader within Practice and Health Services to role model values and provide a high performance culture for staff

The following work experience is required:

Driving strategic initiative and direction

Business management and financial management, including: the monitoring and preparation of budgets

Implementation and/or management of Quality Management/Accreditation Systems

Change management and continuous improvement programs inclusive of quality assurance

Procurement and Contract Management

Unlock job insights

Salary match

Number of applicants

Skills match

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years of business management experience do you have?
• How many years of project management experience do you have?
• What’s your pitch? Tell us why you're the next Director, QCPP!

The Pharmacy Guild of Australia is the national peak body representing community pharmacy. It seeks to serve the interests of its members and to support community pharmacy in its role delivering quality health outcomes for all Australians. The Guild is committed to supporting and maintaining the community pharmacy model as the most appropriate and efficient system of delivering medicines, medication management and related services to the Australian public. The 5450 community pharmacies across Australia dispense around 250 million prescriptions annually. The vast majority of the prescriptions dispensed under the Federal Government’s subsidised Pharmaceutical Benefits Scheme (PBS) are available at the same price for all Australians wherever they live. A major Guild activity at all levels is close liaison and negotiation with governments, manufacturers, wholesalers and other organisations in the health care delivery system.

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