Director & Performance Insights

American Express; Greater London; Hybrid; GBP 90,000 - 150,000; Full time

Job summary

A global leader in payment solutions seeks a Director in Greater London to drive strategic initiatives and optimize business performance. The ideal candidate will have significant experience in performance planning and strong financial acumen to navigate a fast-paced environment. Responsibilities include managing success metrics, collaborating across teams, and leading a dedicated team to ensure growth and innovation. A commitment to holistic well-being and a flexible working model are part of the employee benefits.

Benefits

Competitive base salaries

Bonus incentives

Comprehensive medical and dental benefits

Generous paid parental leave

Flexible working model

Career development and training opportunities

Qualifications

• 8+ years of experience in field performance planning, consulting, corporate finance or related fields.
• Strong grasp of the Global Commercial Services business and industry trends.
• Ability to manage multiple and complex work streams.

Responsibilities

• Support the GM – International Client Management and Business Development.
• Define success metrics, set portfolios, and define targets.
• Provide strategic analyses and insights on business performance.

Skills

Strategic thinking

Financial acumen

Project management

Performance measurement

Analytical skills

Client relationship management

Job description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and continues to be an exciting and fast-growing business. To maintain this success, the organization must accelerate sales and drive profitable charge volume growth. The Global Sales Enablement, Pricing & Transformation (SPT) team within GCS is instrumental in ensuring achievement of these objectives. The Director position within SPT offers you the opportunity to be part of this dynamic organization and help GCS navigate towards growth.

This role is responsible for supporting the GM – International Client Management (CLM) and Business Development (BD), based in London, and will report to the VP – Performance & Insights for G&L.

This role will work collaboratively with the BD and CLM organization to define success metrics, set portfolios, and define targets for a ~250-person segment. The Director will provide strategic analyses and insights on business performance, providing thought leadership to drive business growth. The Director will also partner cross-functionally to lead strategic initiatives from conception to rollout ensuring a clear balance between business growth and colleague experience.

This is an excellent opportunity for an established leader with strong strategic thinking, marketplace knowledge, financial acumen, and project management skills who is comfortable with managing senior partners in a fast paced environment.

How will you make an impact in this role?

• Focus on strategic thought leadership, including managing segmentation strategy, performance measurement approach as well as ongoing client level insights to drive business growth
• Lead the management of monthly and annual performance planning and reporting and insights processes to help drive success for the CLM and BD teams.
• Ensure optimal channel performance through providing proactive business analyses and actionable insights for quick implementation. Champion data driven decision making and collaborate with partners to assess and optimize business performance in a changing business environment
• Manage relationships with across the International GCG LT to drive success for their organization by means of providing insights that identify pockets of growth that contribute towards the strategy for international.
• Partner with the P&I Directors responsible for US CLM and US BD team as well as the Executive Reporting function to ensure complete in-sync outcomes between CLM and BD functions across G&L
• Act as a liaison with numerous teams (Finance, GBS, SFDC etc) to drive innovation, identify and transfer best practices. Drive continuous transformation and automation & process re-engineering
• Lead a team of B35 colleagues to continue to elevate the support of the International GCG GM

Minimum Qualifications

• 8+ years of experience in field performance planning, consulting, corporate finance or related fields preferred
• Strong grasp of the Global Commercial Services business and industry trends to drive successful go-to-market strategies.
• Strong commercial acumen with an ability to understand business planning cycles, client/contract management processes, resource planning for field-based teams
• Ability to adopt a broad perspective, link business strategies to specific initiatives with excellent analytical and problem-solving skills
• Relationship-builder with strong consultative and relationship skills to partner with business leaders to devise solutions to complex business challenges
• Be an agent of change, providing solutions to address changes in the organization, strategic alignment, and technology implementation. Incorporate risk mitigation into planning and execution
• Ability to manage multiple and complex work streams and work across departmental boundaries and deliver a diverse set of initiatives that result in transformational outcomes.
• Proven ability to deliver results in a fast paced and highly matrixed environment
• Proven ability to attract, develop and lead a high performing and engaged team; ability to manage within a matrixed environment

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.