Director of Sales

Klarent Hospitality; Birmingham; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading hotel management company is seeking a Director of Sales for their DoubleTree by Hilton hotel in Birmingham. The role involves leading sales strategy, managing business development, and ensuring market leadership. The ideal candidate will be passionate, creative, and able to work under pressure, delivering exceptional customer experiences. This position offers various benefits including cash incentives, staff development opportunities, and competitive rewards.

Benefits

Referral cash incentives

Long-service recognition

Meals provided during shifts

Discounted hotel leisure facilities

Fully funded apprenticeships

Annual holiday entitlements

Qualifications

• Passionate and eager to learn.
• Positive attitude and the ability to make guests smile.
• Strong organizational and time-management skills.
• Resilient, creative, able to multitask and work under pressure.

Responsibilities

• Analyze local market trends and competitor activity.
• Manage and develop future and repeat business.
• Identify business leads through market analysis.
• Negotiate room rates and packages with corporate clients.
• Coordinate with other hotel departments for exceptional guest experience.

Skills

Teamwork

Organizational skills

Customer service

Market analysis

Negotiation

Creativity

Job description

Director of Sales – Hospitality

Lead the sales strategy and operations for a DoubleTree by Hilton hotel, driving growth and maintaining market leadership.

Benefits

• Referral cash incentives ranging from £250 to up to £1,000 (T&Cs apply).
• Long‑service recognition: cash bonus and free overnight hotel stays for 2+ years of service.
• Meals provided during shifts.
• Sales incentives and initiative rewards.
• Discounted/free use of hotel leisure facilities.
• Free car parking (hotel specific).
• Stays at our hotels at discounted or complimentary rates as part of reward & recognition.
• Opportunities for personal development within the hotel.
• Access to a portfolio of branded hotels across the UK and Ireland.
• Fully funded apprenticeships (T&Cs apply).
• Annual holiday entitlements, including bank holidays.
• Option to purchase additional holiday days.
• Pension enrolment and career growth opportunities.

Responsibilities

• Analyze local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace.
• Manage and develop future and repeat business, increasing market/share in all revenue streams.
• Identify business leads through market analysis.
• Develop customer accounts and local travel initiatives to drive business into the specific hotel/cluster.
• Negotiate room rates and packages with corporate clients.
• Develop and implement creative local marketing channels, including social media.
• Prepare company contracts for the hotel in accordance with current business and pricing conditions.
• Work within existing business strategies and recognize potential opportunities.
• Coordinate with other hotel departments to create an exceptional guest experience and build comprehensive sales programmes.
• Attend sales events as required.
• Produce accurate and timely reports for the Sales Director and senior management, including appointments, calls, and business leads.
• Answer customer queries promptly and professionally.
• Manage staff performance in compliance with company policies and procedures.
• Recruit, train, and develop the sales team.

Qualifications

• Passionate and eager to learn.
• Positive attitude and the ability to make guests smile.
• Genuinely friendly and caring.
• Enjoys working as part of a team.
• Ambitious, hard‑working, and able to develop the team.
• Excellent standards in service delivery.
• Lead from the front; strong organisational and time‑management skills.
• Resilient, creative, able to multitask and work under pressure.
• Flexible to work mornings, afternoons/evenings, and weekends.
• Dedicated to delivering exceptional customer experiences at all times.

Located in the heart of England, just off the M6, the DoubleTree by Hilton Coventry hotel offers modern accommodations, excellent amenities, and a range of dining options for business and leisure guests.