Director of Professional Services

Harris Computer; Greater London; Remote; GBP 80,000 - 120,000; Full time

Job summary

A leading software solutions provider in the UK is seeking a Director of Professional Services to lead their International team. This role involves mentoring team members, overseeing the delivery of high-quality professional services to clients, and supporting strategic initiatives. The ideal candidate will have a strong background in project management and client engagement, ensuring service excellence across international markets. This remote position requires occasional travel to the office in Cambridge.

Benefits

Competitive salary

5 Personal Days leave

Annual Lifestyle Reward of £325

Qualifications

• Experience leading professional services teams in software or technology.
• Strong background in operational excellence and performance reporting.
• Proven track record in delivering projects and maintaining client relationships.

Responsibilities

• Lead and develop the International Professional Services team.
• Oversee service delivery for client satisfaction and profitability.
• Consolidate performance metrics and provide updates to leadership.

Skills

Leadership

Project Management

Client Engagement

Communication

Financial Analysis

Education

Bachelor’s degree in business, technology, or project management

Master’s degree preferred

Job description

i2 Group, a Harris Computer company, is hiring for a Director of Professional Services. This permanent position will be performed on a remote basis with a requirement to visit the i2 Office in Cambridge, UK as and when there is a business need to do so (circa 2 days per month).

Position Overview

As Professional Services Director at i2, you will lead the International Professional Services team, ensuring the successful delivery of client projects and services worldwide. You will also support the consolidation of performance metrics and reporting with the Americas team, driving consistency and excellence across regions. Reporting to the VP Client Operations, with a dotted line to the EVP, you will manage a team of program, training, technical, and delivery leaders, fostering collaboration and continuous improvement.

Key Responsibilities

Leadership & Team Management

• Lead, mentor, and develop the International Professional Services team, including Program Manager, Training Manager, Technical Leader, and Services Delivery Lead.
• Foster a culture of collaboration, high performance, and professional growth.
• Support cross-regional alignment and best practice sharing with the Americas team.

Service Delivery & Client Success

• Oversee the delivery of professional services projects, ensuring high-quality outcomes and client satisfaction. Drive operational excellence, resource allocation, and project management across international engagements.
• Support the driving of PS sales engagement through packaging, upsells, clear SOWs and continued pipeline growth, actively seeking out opportunities and looking for new innovative ways to bring our services to clients/partners.
• Collaborate with sales, product, and client operations teams to support seamless service delivery.

Performance Management & Reporting

• Consolidate and analyze service delivery metrics and financials, supporting unified reporting with the Americas team.
• Provide accurate and timely forecasts, performance updates, and recommendations to leadership.
• Identify opportunities for process improvement and efficiency gains.

Strategic Initiatives

• Contribute to the development and execution of professional services strategy in alignment with i2’s goals.
• Represent Professional Services in leadership forums, supporting strategic decision-making and organizational growth.
• Support the development of new service offerings and training programs to meet evolving client needs.

Stakeholder Engagement

• Build and maintain strong relationships with clients, partners, and internal stakeholders.
• Act as an escalation point for complex projects and client issues, ensuring resolution and client satisfaction.
• Represent i2 at industry events and client meetings as required.

Qualifications / Education

• Bachelor’s degree in business, technology, project management, or a related field; Master’s degree preferred.

Work Experience

• Proven experience in leading professional services teams within the software, technology, or intelligence sectors.
• Track record of successful project delivery and client engagement across international markets.
• Strong background in team management, performance reporting, and operational excellence.
• Excellent communication, leadership, and interpersonal skills.
• Experience with service delivery metrics, financial consolidation, and cross-regional collaboration.

Other Requirements

• Willingness to travel internationally as required.
• Ability to represent i2 with professionalism and enthusiasm.

What Success Looks Like

• High-performing, engaged professional services team delivering exceptional client outcomes.
• Consistent, accurate consolidation of performance metrics and reporting across regions.
• Strong collaboration and alignment with the Americas team.
• Enhanced reputation and client satisfaction for i2’s professional services.

About i2

Our intelligence analysis software tools help analysts and investigators transform data in real-time, enabling customers to detect, disrupt, and defeat sophisticated threats. We serve global customers carrying out critical missions in public safety, defence, fraud, and financial crimes. Learn more at https://i2group.com. As a Harris Computer company, we strive to create a respectful and united environment where all members of our globally diverse community are empowered and have equitable opportunities to succeed.

Benefits

Harris offers an extremely competitive UK employee benefits programme. 5 Personal Days leave entitlement are granted over and above the standard 25 days holiday and bank holidays. Harris also offers all UK employees an annual Lifestyle Reward amounting £325 per annum/pro rata.

Supporting your application

Our recruitment process will comprise of interviews and, at times, a written exercise, an assessment day and/or a presentation. As an equal opportunities’ employer, we want to make sure we do all we can to make this a positive experience for you. When applying, please make us aware on your application of any adjustments or additional support we can provide you with before or on the day of an interview.