Director of Professional Services

Commerce Decisions Limited; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading technology firm is seeking a Director of Professional Services to lead their International team and ensure exceptional service delivery. The role is remote with occasional onsite visits to the Cambridge office. Candidates should have a Bachelor's in a relevant field and proven experience in professional services within the technology sector. This position offers competitive benefits, including additional personal days and an annual lifestyle reward.

Benefits

5 Personal Days leave entitlement

Annual Lifestyle Reward of £325

Qualifications

• Proven experience in leading professional services teams within the software or technology sectors.
• Strong background in performance reporting and operational excellence.
• Excellent interpersonal skills needed for client engagement.

Responsibilities

• Lead and develop the International Professional Services team.
• Oversee the delivery of professional services projects ensuring client satisfaction.
• Consolidate and analyze service delivery metrics.

Skills

Leadership

Client engagement

Project management

Communication skills

Education

Bachelor’s degree in business, technology, project management

Master’s degree preferred

Job description

i2 Group, a Harris Computer company, is hiring for a Director of Professional Services. This permanent position will be performed on a remote basis with a requirement to visit the i2 Office in Cambridge, UK as and when there is a business need to do so (circa 2 days per month).

Position Overview

As Professional Services Director at i2, you will lead the International Professional Services team, ensuring the successful delivery of client projects and services worldwide. You will also support the consolidation of performance metrics and reporting with the Americas team, driving consistency and excellence across regions. Reporting to the VP Client Operations, with a dotted line to the EVP, you will manage a team of program, training, technical, and delivery leaders, fostering collaboration and continuous improvement.

Key Responsibilities

Leadership & Team Management

Lead, mentor, and develop the International Professional Services team, including Program Manager, Training Manager, Technical Leader, and Services Delivery Lead.

Foster a culture of collaboration, high performance, and professional growth.

Support cross-regional alignment and best practice sharing with the Americas team.

Service Delivery & Client Success

Oversee the delivery of professional services projects, ensuring high-quality outcomes and client satisfaction. Drive operational excellence, resource allocation, and project management across international engagements

Support the driving of PS sales engagement through packaging, upsells, clear SOWs and continued pipeline growth, actively seeking out opportunities and looking for new innovative ways to bring our services to clients / partners.

Collaborate with sales, product, and client operations teams to support seamless service delivery.

Performance Management & Reporting

Consolidate and analyze service delivery metrics and financials, supporting unified reporting with the Americas team.

Provide accurate and timely forecasts, performance updates, and recommendations to leadership.

Identify opportunities for process improvement and efficiency gains.

Strategic Initiatives

Contribute to the development and execution of professional services strategy in alignment with i2’s goals.

Represent Professional Services in leadership forums, supporting strategic decision-making and organizational growth.

Support the development of new service offerings and training programs to meet evolving client needs.

Stakeholder Engagement

Build and maintain strong relationships with clients, partners, and internal stakeholders.

Act as an escalation point for complex projects and client issues, ensuring resolution and client satisfaction.

Represent i2 at industry events and client meetings as required.

Qualifications / Education

Bachelor’s degree in business, technology, project management, or a related field; Master’s degree preferred.

Work Experience

Proven experience in leading professional services teams within the software, technology, or intelligence sectors.

Track record of successful project delivery and client engagement across international markets.

Strong background in team management, performance reporting, and operational excellence.

Excellent communication, leadership, and interpersonal skills.

Experience with service delivery metrics, financial consolidation, and cross-regional collaboration.

Other Requirements

Willingness to travel internationally as required.

Ability to represent i2 with professionalism and enthusiasm.

What Success Looks Like

High-performing, engaged professional services team delivering exceptional client outcomes.

Consistent, accurate consolidation of performance metrics and reporting across regions.

Strong collaboration and alignment with the Americas team.

Enhanced reputation and client satisfaction for i2’s professional services.

About i2

Our intelligence analysis software tools help analysts and investigators transform data in real-time, enabling customers to detect, disrupt, and defeat sophisticated threats. We serve global customers carrying out critical missions in public safety, defence, fraud, and financial crimes. Learn more at :

As a Harris Computer company, we strive to create a respectful and united environment where all members of our globally diverse community are empowered and have equitable opportunities to succeed.

Benefits

Harris offers an extremely competitive UK employee benefits programme. 5 Personal Days leave entitlement are granted over and above the standard 25 days holiday and bank holidays. Harris also offers all UK employees an annual Lifestyle Reward amounting £325 per annum / pro rata.

Supporting your application

Our recruitment process will comprise of interviews and, at times, a written exercise, an assessment day and / or a presentation. As an equal opportunities’ employer, we want to make sure we do all we can to make this a positive experience for you. When applying, please make us aware on your application of any adjustments or additional support we can provide you with before or on the day of an interview.