Director of Facilities Services

Newstone Talent Solutions; City Of London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A respected organisation in the built environment is seeking a Hard Services Director to oversee engineering and building services. This role will lead multi-site teams, provide strategic operational direction, and ensure high standards of compliance and performance. The ideal candidate will have extensive senior leadership experience in hard services, proven ability in managing complex operations, and a strong focus on client engagement. This position is based in London with a hybrid working model.

Benefits

Competitive package

Benefits

Qualifications

• Extensive experience in hard services or facilities management.
• Proven ability to manage multi-site operations with P&L responsibility.
• Strong leadership skills and experience in motivating diverse teams.
• Demonstrated commercial acumen and commitment to compliance.

Responsibilities

• Provide strategic direction across technical operations.
• Lead financial performance and oversight of technical division.
• Oversee maintenance programs and ensure performance standards.
• Promote safety and compliance across all operations.
• Engage clients and stakeholders effectively.

Skills

Senior leadership experience

Management of complex operations

Financial performance management

People leadership

Client engagement

Operational efficiency

Communication skills

Job description

Job Title: Hard Services Director

Location: London (Head Office)

Package: Competitive + Benefits

A respected organisation within the built environment sector is seeking a Hard Services Director to lead its engineering and building services function. This role oversees the delivery of mechanical, electrical, HVAC and fabric services across a multi-site portfolio, ensuring high standards, strong compliance and reliable service performance.

The Role

You will provide strategic direction and hands‑on leadership across all technical operations, managing multi-site teams, shaping processes and driving commercial performance. With full financial responsibility, you’ll champion operational excellence, client satisfaction and continuous improvement.

Key Responsibilities

Commercial & Financial Oversight

• Lead the financial performance of the technical division, ensuring budgets and targets are achieved.
• Control costs, support bids and provide commercial insight for new opportunities.
• Monitor contract performance and maintain healthy margins.

Operational Leadership

• Oversee maintenance programmes and reactive engineering activities.
• Ensure services meet agreed performance levels and regulatory standards.
• Strengthen processes, quality checks and asset management practices.
• Provide clear operational reporting for internal and client use.

People Leadership

• Lead and develop engineering teams across multiple sites.
• Set clear expectations and maintain a high-performance culture.
• Support skills development and succession planning.

Safety & Compliance

• Ensure all engineering work meets statutory, technical and safety requirements.
• Oversee audits, inspections and risk assessments.
• Promote a strong culture of safety and compliance.

Client & Stakeholder Engagement

• Act as the senior technical contact for clients.
• Attend review meetings, offer guidance and manage escalations effectively.

Collaboration & Continuous Improvement

• Work closely with other service areas to deliver integrated solutions.
• Contribute to wider business strategy and lead improvement initiatives.

Candidate Profile

• Extensive senior leadership experience within hard services, facilities management or a related sector.
• Proven success managing complex, multi site operations with full P&L responsibility.
• A proactive, self driven professional with proven corporate experience and a successful background at established service providers such as Mitie, G4S, Bidvest Noonan, or similar, demonstrating the expertise and capabilities required for this role.
• Strong people leader with a track record of motivating and managing large, diverse teams while delivering outstanding client engagement.
• Commercially astute, skilled at driving operational efficiency, financial performance and client satisfaction, while upholding the highest standards of compliance and quality.
• Excellent communicator with the ability to influence and build strong relationships at executive and client level.
• London or Home Counties based, with a reliable commute to support regular central London work.
• Flexible to begin on a 4 days office / 1 day remote hybrid pattern, with scope to transition to a 3 / 2 model in line with business needs.

This is a career defining opportunity for a commercially driven leader with the expertise and ambition to shape the future of a high performing hard services division.

To express interest in this role, please apply confidentially.