Director of Engineering - Revenue Intelligence

SugarCRM; Metropolitan Borough of Solihull; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

A leading CRM technology firm in the UK is seeking a Director of Engineering to drive high-level impact within their product engineering team. The role includes managing multiple engineering teams, enhancing productivity through Generative AI initiatives, and delivering high-quality scalable applications. Ideal candidates will have extensive software development experience and a strong background in Agile methodologies, with a commitment to mentoring future leaders.

Benefits

UK Pension Scheme

Private medical and dental insurance

Health & Wellness Reimbursement Program

Unpaid sabbatical leave

Educational Resources - Career & Personal Development Program

Various discount programs

Qualifications

• 10+ years of experience in software development.
• 5+ years in engineering leadership roles.
• Strong understanding of web applications and distributed systems.

Responsibilities

• Define and execute organizational vision and strategy.
• Lead and mentor engineering teams.
• Oversee the delivery of multiple projects ensuring quality.

Skills

Software development expertise

Leadership in engineering

Agile methodologies

Business acumen

Communication skills

Job description

About sales-i UK Ltd., a SugarCRM Company

From the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we’re on a mission to help sales teams reach their highest potential.

Our diverse team around the world shares a passion for helping customers succeed. Together, we’re building a culture that values personal and professional growth—and we’re proud to be recognized as a Great Place to Work. We care about work/life balance and flexibility for our employees, and we're proud of how we show up for our customers every day.

If you're looking to level up your career and help businesses grow better and faster, you’re in the right place. Learn more about SugarCRM careers and how you can be part of our journey.

As Director of Engineering, you are uniquely positioned to make an immediate, high-level impact within the product engineering team. Reporting to the VP of Engineering, you have direct responsibility for alignment with, and the successful delivery of, the Revenue Intelligence product capability and the strategic initiatives within this critical product pillar. In this role, you will oversee multiple engineering teams responsible for producing and deploying secure, high-quality, scalable applications rapidly.

Impact You Will Make in the Role (Key Responsibilities)

• Define and execute organizational vision and strategy in alignment with company and technology team goals and objectives.
• Champion Generative AI (GAI) initiatives—lead adoption, measure business impact, and integrate GAI tools into engineering workflows to enhance productivity and code quality.
• Lead, mentor, and grow a diverse organization of engineering managers, senior managers, and technical leads.
• Build and scale a high-performance engineering culture emphasizing accountability, ownership, and continuous learning.
• Oversee the delivery of multiple concurrent projects, ensuring on‑time, high‑quality releases that meet scalability and security standards.
• Track and analyze key engineering metrics (velocity, cycle time, throughput, defect rates) to drive data‑informed decisions.
• Proactively identify and manage risks, dependencies, and inter‑team integration points, enabling smooth delivery across complex systems.
• Partner with Product Management, Design, QA, DevOps, and Customer Success to ensure alignment across all product development phases.

What You Will Bring (Qualifications/Experience)

• 10+ years of professional software development experience, including 5+ years in engineering leadership.
• Proven success leading multiple engineering teams or organizations in a fast‑paced SaaS or enterprise software environment.
• Strong understanding of web applications, backend services, and distributed systems with a solid foundation in modern technologies.
• Deep experience in Agile development methodologies, including coaching and scaling Scrum practices across multiple teams.
• Demonstrated ability to drive engineering transformation, improve processes, and scale teams effectively.
• Strong business acumen; able to balance technical decisions with product and organizational goals.
• Excellent executive communication and storytelling skills; able to represent engineering strategy and performance to senior stakeholders and customers.
• Proven ability to lead through influence, manage change, and build alignment across distributed global teams.
• Passion for mentoring and developing engineering leaders to achieve their full potential.

Preferred Qualifications/Experience

• Successful modernization of a legacy application to a modern SaaS application, including retirement of the legacy application.
• Proven history of identifying leaders and successfully coaching staff into management.
• Demonstrated knowledge of systems integration and platform unification in a cloud enterprise software ecosystem.
• Strong influence, manifest in the ability to present defensible, compelling points of view to drive action and results.

We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.

Benefits and Perks

• UK Pension Scheme
• Private medical and dental insurance
• Health & Wellness Reimbursement Program
• Unpaid sabbatical leave
• Educational Resources - Career & Personal Development Program
• Various discount programs (i.e. travel, virtual exercise classes, etc.)
• We are a merit‑based company with many opportunities to learn, excel and grow your career!

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